Key Account Manager

Zyla Health; Gurugram District; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Innovative work environment

Cross-functional team collaboration

Home-like office perks

Job summary

A health technology company in Gurugram is seeking a Key Account Manager to scale key accounts in the corporate and pharma sectors. The ideal candidate will have over 5 years of B2B client servicing experience, strong analytical skills, and a proven track record in strategic account management. Responsibilities include driving customer engagement, establishing analytics dashboards, and leading a team. This full-time role offers an innovative and collaborative work environment with opportunities for impactful contributions.

Qualifications

• Minimum of 5 years of relevant B2B client servicing experience.
• Proven expertise in strategic account management and client success initiatives.
• Strong negotiation, communication, and relationship-building skills.
• Ability to analyze data and market trends to make informed business decisions.
• Hands-on knowledge of advanced Excel required.

Responsibilities

• Lead the scaling of key accounts in corporate, insurance, and pharma channels.
• Drive customer engagement initiatives to enhance key success metrics.
• Establish and manage insightful analytics dashboards.
• Build analytics dashboards and derive actionable insights from data.
• Lead and mentor a team of account managers, data analysts, and operations staff.

Skills

B2B client servicing

Strategic account management

Client success initiatives

Negotiation skills

Data analysis

Advanced Excel

Tools

Excel

Job description

Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in‑house team of Doctors and experts as well as our proprietary AI engines – Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

How you will make an impact

Strategic Account Ownership

• Take ownership and lead the scaling of key accounts corporate, insurance and pharma channels of Zyla Health.
• Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.

Client Success Management

• Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.
• Conduct regular check‑in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.

Analytics & Insights

• Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.
• Utilize statistical expertise to derive actionable insights from data, driving informed decision‑making.

Customer Experience Optimization

• Ensure the delivery of the best user experience for Zyla Health customers.
• Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.

Team Leadership & Development

• Lead and mentor a team comprising account managers, data analysts, and operations associates.
• Cultivate a collaborative and high‑performing team culture, encouraging professional growth and skill development.

We are looking for people who

• Minimum of 5 years of relevant B2B client servicing experience.
• Proven expertise in strategic account management and client success initiatives.
• Strong negotiation, communication, and relationship‑building skills.
• Ability to analyze data and market trends to make informed business decisions.
• Strong analytical skills with a focus on driving actionable insights (hands‑on knowledge advanced Excel required).

Offer

• Opportunity to directly work on a very innovative product that has a big societal impact.
• Opportunity to work with a cross‑functional team consisting of leading medical brains, tech geeks, and operation gurus.
• An open setup where you can innovate every day.
• A home‑like office with home‑like perks :)

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Hospitals and Health Care

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