Key Account Manager

Tally Solutions; Coimbatore District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tally Solutions seeks a proactive Key Account Manager for the India Sales team to drive growth with Certified Partners across the territory.

You will own partner success, manage large accounts including government and mid-size segments, negotiate effectively, and ensure CRM adoption with clear partner plans. Excellent verbal and written communication, relationship-building and a customer-first mindset are essential.

Qualifications

• Experience in direct customer engagement and proactive lead generation techniques.
• Strong negotiation skills, with ability to follow-through on proposals.
• Ability to manage large partners inclined towards Large, Mid-size & Government business.
• Understands technology and experiences in technical sales.
• Good verbal and written communication skills. Should be a good listener, a presenter, and a people-person.

Responsibilities

• Assist partners in creating an efficient organization and business structure. Work with them to create their business plans and set KRAs for their sales, services, and marketing resources.
• Plan, track and review the performance of the partner organization at regular interval and suggest improvements for better results. Mentor the partner employees and lead by example.
• Help Partners in implementing CRM effectively for recording Customer/Prospect engagements, Customer profiling and segmentation.
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or training.
• Plan and facilitate training of the partner employees and develop complete understanding of key account needs.
• Identify, engage, and acquire businesses from mid-size, govt. and very large account segments.
• Resolve key account issues and complaints and ensure their happiness index remains at desired level.

Skills

Direct customer engagement

Lead generation

Negotiation skills

Technology sales

Verbal and written communication

Job description

India Sales

India Sales function within Tally focuses on driving high quality customer engagement at scale. We are enthusiastic and growth focused team who support in building great brand experiences for customers and partners. Our sales experts work closely with the Partner ecosystem to ensure consistent delivery of delightful customer experiences and collaborative associations across geography.

We are obsessed with the voice of our customers to fuel product innovation and profitable growth of our partners. You will get to coordinate with our partners by meeting new people and building a lasting relationship with the best tech sales team in the country.

• Build: A profitable partner ecosystem mentored to be enthusiastic, domain expert, customer centric.
• Drive: Consistent Tally way of sales embracing consultative selling approach for delivering uniform brand experience.
• Empower: Automate and enable small and medium enterprises with #Magicoftally to fully participate in India growth story.
• Equip: Be the most effective source of Voice of Customer (VoC) for Product Innovation team and Marketing.

What You Will Own

As a Key Account Manager (KAM) in the Business Development function, you have a multifaceted role that revolves around ensuring the success of your assigned Certified Partners (CPs) within your territory.

Where Your Expertise Meets Our Future

• Experience in direct customer engagement and proactive lead generation techniques.
• Strong negotiation skills, with ability to follow-through on proposals.
• Ability to manage large partners inclined towards Large, Mid-size & Government business.
• Understands technology and experiences in technical sales.
• Good verbal and written communication skills. Should be a good listener, a presenter, and a people-person.

The Scope of Your Influence

• Assist partners in creating an efficient organization and business structure. Work with them to create their business plans and set KRAs for their sales, services, and marketing resources.
• Plan, track and review the performance of the partner organization at regular interval and suggest improvements for better results. Mentor the partner employees and lead by example.
• Help Partners in implementing CRM effectively for recording Customer/Prospect engagements, Customer profiling and segmentation.
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or training.
• Plan and facilitate training of the partner employees and develop complete understanding of key account needs.
• Identify, engage, and acquire businesses from mid-size, govt. and very large account segments.
• Resolve key account issues and complaints and ensure their happiness index remains at desired level.
• Share feedback on market and product to relevant teams of Tally.
• Plan & budget to participate in the CIO/CXO customer/prospect events and exhibitions.
• Responsible for driving the topline of the partner.
• plan and execute activities for demand generation and demand fulfilment.
• Help Partners in recruiting and retaining resources.
• Motivate partners to participate in the R&R incentive framework.