Product Implementation Speclialist

ClickPost; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Generous vacation policy

Learning & development budget

Team events and company offsite

Laptop and devices

Maternity and paternity benefits

Job summary

A leading logistics intelligence platform is seeking a Key Account Manager to enhance customer success and drive growth. This role involves managing customer relationships, optimizing lifecycle processes, and collaborating across departments to establish a customer-centric culture. Ideal candidates will have over 2 years of B2B experience, strong communication skills, and the ability to navigate challenging customer situations. You can expect autonomy in execution, a supportive culture, and competitive compensation with benefits.

Qualifications

• 2+ years’ experience in B2B organizations.
• Experience handling difficult situations or unhappy customers.
• Deep understanding of value drivers in recurring revenue business models.

Responsibilities

• Drive Customer Success Outcomes: increase renewal rates and reduce churn.
• Manage Customer Success Activities: lead customer support, renewals, and billing.
• Inspire Customer Success Across the Company: create a company-wide culture of CS.

Skills

Customer empathy

Strong communication skills

Negotiation

Analytical mindset

Presentation skills

Education

Bachelor’s degree (in computer science or related fields)

Job description

Join to apply for the Key Account Manager role at ClickPost

Established in 2015, ClickPost is Asia's largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas, and others to improve post‑purchase customer experience. We have been profitable for the past five years, are backed by major investors, and are growing at 2× year‑on‑year. Our culture of transparency, learning, ownership, and velocity makes us a fun and learning‑filled place to work.

Responsibilities

• Drive Customer Success Outcomes: increase renewal rates, reduce churn, and influence future lifetime value through higher product adoption and satisfaction.
• Optimize Customer Lifecycle: identify continuous improvement opportunities and learn from industry best practices.
• Manage Customer Success Activities: lead customer support, renewals, billing & collections, and advocate cross‑sell and upsell.
• Inspire Customer Success Across the Company: create a company‑wide culture of CS, align with Marketing, Product, Sales, Finance, and Executive teams, and establish a customer feedback loop.

Requirements

• 2+ years’ experience in B2B organizations.
• Strong empathy for customers and passion for revenue and growth.
• Ability to influence teams through persuasion, negotiation, and consensus building.
• Background in post‑sale and sales or business experience.
• Excellent communication and presentation skills.
• Deep understanding of value drivers in recurring revenue business models.
• Analytical and process‑oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• Bachelor’s degree (preferred in computer science or related fields).
• Experience handling difficult situations or unhappy customers.

What You Can Expect

• Ownership and autonomy: You will own and drive the execution.
• Culture: Velocity, ownership, transparency, and fast learning are core values.
• Compensation: Competitive salary with performance bonus.
• Benefits (full‑time): Health insurance, generous vacation policy, learning & development budget, team events and company offsite, laptop and devices, maternity and paternity benefits.

Employment Details

• Seniority level: Mid‑Senior level.
• Employment type: Full‑time.
• Industry: Software Development.

Referrals increase your chances of interviewing at ClickPost by 2×.