Key Account Manager

SkillLabs; Amritsar; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

SkillLabs is seeking a Relationship Manager to manage HNW clients in Amritsar, India, driving profitability through portfolio growth and cross-selling across bank products. You will act as the primary touchpoint for clients, expanding wallet share and ensuring superior service.

The role requires experience in HNW banking, strong communication, and familiarity with relevant certifications (IRDA, NCFM). You will work with branch staff to identify eligible clients and maintain high standards of

Qualifications

• Experience in onboarding and managing High Net-Worth clients.
• Ability to cross-sell products and enhance wallet share.
• Maintain regulatory compliant client documentation and KYC processes.

Responsibilities

• Acquire new Bank's HNW relationships.
• Be single point contact for all financial needs and services.
• Cross-sell products based on customer needs.
• Achieve Monthly/Yearly Revenue Targets.
• Attrition control of customers.

Skills

Sales & Influencing

Banking Product Knowledge

NRI Product & Regulatory Knowledge

Planning & Organizing

Strong Communication

Industry Trends Awareness

IRDA Certification

NCFM Certification

Portfolio Management Familiarity

Education

IRDA Certification

NCFM Certification (Optional)

Job description

Roles And Responsibilities

Job Purpose

• Responsible for including HNI customers into the HNW Programe and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the Right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible for
• Acquiring new Bank's HNW relationships.
• To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

(HNW Portfolio Management - Acquiring, Enhancing, Deepening and Retention)

• Liaising with branch staff to flag eligible customers form HNW portfolio
• Acquire new customers who meet product criteria
• Regular interaction with the customer to build rapport to understand and update the profile.
• Enhance the Overall value/book size of the portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Joint calls being done along with Supervisor as per defined process
• Advisory services to be offered based on the requirement
• Achieving MTD and YTD Revenue Targets
• Attrition control of customers

Operations, Marketing & Processes

• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Ensure KYC / AML norms are adhered to at all points of time
• Ensure that norms are adhered to for individuals workstation

Increase In Wallet Share

• Look for opportunities to cross sell any other product of the Bank, to ensure that Bank is a one stop shop & solution for all banking needs of the HNW Customer
• Sales to family members and associates (all network)
• Ensure that optimal levels of Income generating is reached
• Product Penetration & contribution towards focused product

Customer Service

• Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
• Customer is informed about any regulatory or process change. Keep the customer updated on program features.
• Ensure timely customer communication on requests and concerns raised.
• Proactive complaint management through feedback from customers.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Ensure smooth transition of handover/takeover of the portfolio

Key Skills

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Good Communication skills
• Knowledge of Competition & Current trends in financial Industry.
• IRDA Certification
• NCFM Certification (Optional)
• Exposure to Portfolio Management segment