Key Account Executive – Cosmetics & Skincare | Key Account Manager | Client Servicing & Product[...]

HCP Wellness; Ahmedabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

HCP Wellness is seeking a Key Account Executive (Cosmetics & Skincare) to manage high-value clients and coordinate with internal teams. The role emphasizes daily communication, issue resolution, and product development support.

Responsibilities include maintaining client relationships, tracking product status, and ensuring smooth transitions from development to dispatch. The ideal candidate will have strong skills in account management and a background in cosmetic formulations.

Qualifications

• Strong skills in account handling and key account management.
• Knowledge of cosmetic formulations and skincare ingredients.
• Ability to handle multiple projects for multiple key accounts.

Responsibilities

• Act as the primary contact for all assigned key accounts.
• Maintain daily communication with each account.
• Track all ongoing work between client and internal teams.
• Identify issues early and coordinate quick resolutions.
• Work closely with Product Development Coordinators.

Skills

Account handling

Client servicing

Knowledge of cosmetic formulations

Excellent communication

Project tracking

Problem-solving

Excel proficiency

Client-focused skills

Tools

CRM systems

Tracking tools

Job description

HCP Wellness is hiring a Key Account Executive (Cosmetics & Skincare) to manage and nurture high-value clients while ensuring smooth coordination with our Product Development Officers, Product Development Coordinators, Formulation Development Coordinators, R&D Chemists & NPD Division. This role involves daily account communication, issue resolution, update tracking, product development follow-up, sample coordination, CRM updation, production tracking, packaging updates, and ensuring every assigned account receives complete support for building skincare, cosmetics, oral care, haircare & personal care products. You will act as the single point of contact for all assigned clients and ensure that every project moves smoothly from development to production to dispatch.

Product Categories You Will Manage for Key Accounts

• Skincare:
  • Face washes
  • Face creams
  • Serums
  • Gels
  • Face masks
  • Sun sunscreens
  • Scrubs
  • Toners
• Haircare:
  • Shampoos
  • Conditioners
  • Hair serums
  • Oils
  • Masks
  • Hair spa
• Body & Personal Care:
  • Body lotions
  • Washes
  • Deodorants
  • Soaps
  • Hygiene products
• Oral Care:
  • Gel toothpaste
  • Herbal toothpaste
  • Whitening formulas
  • Mouthwash
• Cosmetics & Lip Care:
  • Lip balms
  • Lip care products
  • Compact powders
  • Gels
• Hygiene & Home Care:
  • Hand washes
  • Sanitizers
  • Cleaners

Key Responsibilities

• Act as the primary contact for all assigned key accounts.
• Maintain daily or regular communication with each account.
• Track all ongoing work between client, R&D, NPD, production, QC, and dispatch.
• Take detailed updates on:
  • Sample status
  • Formulation changes
  • Packaging approvals
  • Artwork status
  • Production progress
  • Raw material status
  • Dispatch timelines
• Identify all issues early and coordinate quick resolutions.
• Ensure smooth operations for every key account without delays.
• Work closely with Product Development Coordinators and the Formulation Development Team.
• Support clients with product knowledge, formulation queries, and technical information.
• Prepare and share NPD trackers, CRM reports, timelines, and development updates.
• Coordinate sample dispatch, modifications, and approvals.
• Communicate all required details to internal teams clearly.
• Build strong, long‑lasting client relationships based on trust and clarity.
• Track competitors, trending ingredients, and product development opportunities.
• Assist the sales team in upselling or adding more SKUs for each key account.
• Ensure timely completion of all tasks and maintain 100% accuracy.
• Present weekly performance summaries to management.
• Support export clients, international buyers, and new SKU development.
• Ensure no communication gap exists between client and factory teams.
• Maintain complete professionalism and relationship‑management excellence.

Skills Required

• Strong skills in account handling, key account management, and client servicing.
• Knowledge of cosmetic formulations, skincare ingredients, and product development.
• Understanding of formulation development coordination and NPD processes.
• Excellent daily follow‑up, tracking, and communication discipline.
• Good knowledge of Excel, CRM, and project tracking tools.
• Problem‑solving mindset for smooth coordination across departments.
• Ability to handle multiple projects for multiple key accounts.
• Friendly, confident, and client‑focused communication skills.
• Strong reporting skills for management updates.

Conclusion

As a Key Account Executive – Cosmetics & Skincare, you will be responsible for ensuring that every assigned client receives exceptional service, complete product information, smooth coordination, timely sample updates, and full clarity on formulations, ingredients, packaging, pricing, and production timelines. You will collaborate closely with Product Development Officers, NPD Coordinators, Formulation Development Coordinators, R&D Chemists, QC, QA, and Production Teams, ensuring the client's project runs flawlessly from concept -> sample -> approval -> production -> dispatch. Your role ensures HCP Wellness delivers consistent results, strong relationships, and long‑term business growth with every key account.