Junior Operations Associate in Bangalore

Gharpayy; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Gharpayy seeks a proactive Operations & Visitor Experience role to own and optimize visit scheduling, coordinate calendars across customers and Sales Executives, and ensure high-quality pre-visit briefings. You will implement confirm-on-time touchpoints and align visits with closing objectives, directly influencing revenue.

The role emphasizes structured execution, follow-through, and the ability to move prospects from interest to action in a fast-paced environment at Gharpayy.

Qualifications

• Experience coordinating operations, customer experience, and sales activities.
• Proven ability to manage schedules and ensure timely execution.

Responsibilities

• Lead high-energy interaction to hype and schedule visits.
• Own and optimize shared calendars across customers and sales executives.
• Provide a clear Visit Packet with location details and contact info.
• Conduct a mandatory confirmation touchpoint two hours before visits.
• Collaborate with sales to ensure visits are context-rich and action-oriented.
• Drive revenue through improved visit-to-deal conversion.

Skills

Scheduling

Calendar management

Communication

Follow-ups

Job description

If you thrive in high-velocity environments, enjoy engaging with people, and take ownership of execution, this role is built for you. It is ideal for individuals who are structured, responsive, disciplined with follow-ups, and eager to operate at the intersection of operations, customer experience, and business. If you naturally bring order to chaos by managing schedules, tracking progress, and ensuring seamless execution without delays, you will excel in this role.

Core Objectives

• Zero-latency scheduling: Ensure every 'Schedule a Visit' request is actioned within 10 minutes without exception.
• Maximum attendance: Reduce no-shows through proactive and effective confirmation systems.
• Operational efficiency: Structure and group visits intelligently so that on-site Sales Executives are well-prepared and not overloaded.
• Conversion ownership: Ensure scheduled visits translate into actual site visits and ultimately into closed deals.

Key Responsibilities

• The bridge call: After lead qualification, initiate a high-energy 'Hype and Schedule' interaction. This goes beyond booking a slot and focuses on positioning the visit as a must-attend opportunity while setting the stage for conversion.
• Calendar management: Own and optimize shared calendars across customers and sales executives, ensuring accuracy and zero scheduling conflicts.
• Pre-visit briefing: Share a clear 'Visit Packet' with location details, on-site contact information, and a curated preview that builds anticipation and intent.
• The 2-hour pulse: Conduct a mandatory confirmation touchpoint two hours before the visit, reinforcing commitment and minimizing drop-offs.
• Conversion alignment: Work closely with sales executives to ensure every visit is context-rich, well-prepared, and positioned for closing rather than just showcasing.
• You are not just managing processes; you are influencing revenue. Every interaction, reminder, and touchpoint is designed to increase intent and reduce friction in the buying journey. Your role directly impacts how many visits convert into deals.
• This is a performance-driven role where execution quality is reflected in measurable outcomes. If you can create urgency, maintain control, and move prospects from interest to action, you will not just support sales- you will accelerate it.

About Company: Gharpayy provides safe and healthy rental accommodations for urban millennials. We have stringent cleanliness measures in place to ensure the highest hygiene standards. Moreover, our smartly designed interiors to enable work-play balance will ensure that you absolutely love each moment spent at Gharpayy.

Gharpayy by Surge Ventures: Our 'SURGE' experts have put together thousands of successful digital marketing & growth campaigns for businesses looking to increase leads, phone calls, transactions, and qualified website traffic.