Junior Enterprise Helpdesk / IT Support

MH Techin; Pune District; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Hands-on IT support experience

Learning and mentorship opportunities

Career growth in IT operations

Exposure to real-time enterprise systems

Job summary

MH Techin in Pune is searching for a proactive and customer-focused Junior Enterprise Helpdesk / IT Support professional. This role is tailored for fresh graduates and early-career professionals looking to cement their knowledge in IT support and troubleshooting.

The ideal candidate will provide first-line IT support and engage in various responsibilities including troubleshooting hardware, managing user access, and resolving IT tickets.

Offers hands-on IT experience, learning opportunities, and potential career growth.

Qualifications

• 0-2 years of experience in IT support or related fields.
• Basic knowledge of Windows OS, networking, and computer hardware.
• Understanding of IT support workflows.

Responsibilities

• Provide first-line IT support to internal users.
• Troubleshoot hardware, software, and network issues.
• Handle user access, account setup, and password management.
• Manage and resolve IT support tickets in a timely manner.
• Assist in installation, configuration, and maintenance of systems.

Skills

IT support

Troubleshooting

Communication

Problem-solving

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Ticketing tools

Job description

Location: Pune, Maharashtra
Employment Type: Full-Time
Experience: 0–2 Years
Company: MHTECHIN Technologies

MHTECHIN Technologies is looking for a proactive and customer‑focused Junior Enterprise Helpdesk / IT Support professional to join our IT team. This role is ideal for fresh graduates and early‑career professionals who want to build a strong foundation in IT support, troubleshooting, and enterprise system management.

Key Responsibilities

• Provide first‑line IT support to internal users
• Troubleshoot hardware, software, and network issues
• Handle user access, account setup, and password management
• Manage and resolve IT support tickets in a timely manner
• Assist in installation, configuration, and maintenance of systems
• Document issues, solutions, and standard procedures
• Escalate complex technical problems to senior teams

Preferred Qualifications

• Bachelor’s degree (completed or pursuing) in Computer Science, IT, or related field
• Basic knowledge of Windows OS, networking, and computer hardware
• Understanding of IT support workflows and troubleshooting
• Familiarity with ticketing tools is an advantage
• Strong communication and problem‑solving skills

What We Offer

• Hands‑on IT support experience in enterprise environment
• Learning and mentorship opportunities
• Career growth in IT operations and infrastructure
• Exposure to real‑time enterprise systems

How to Apply

Send your updated resume to: [e-mail]

Website

www.mhtechin.com

MHTECHIN Technologies is an equal opportunity employer. All candidates are evaluated based on skills, qualifications, and business requirements.