Junior Consumer Insight Associate

Money View; Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

Money View is seeking a Junior Consumer Insights Associate to support consumer research by directly interacting with customers and aiding in research execution.

The role involves conducting interviews, recruiting participants for qualitative studies, maintaining trackers, and assisting in data analysis and reporting, with strong emphasis on communication and problem solving.

Qualifications

• Bachelor's degree in any discipline is required.
• 12 year of experience in customer calling, customer support, telecalling, collections, market research, or similar roles.
• Graduates with excellent communication skills are encouraged to apply.
• Strong verbal communication in English and Hindi; additional Indian languages are a plus.
• Comfortable speaking with customers over the phone.
• Good analytical and problem-solving skills.
• Working knowledge of MS Excel and PowerPoint.
• Familiarity with AI tools (ChatGPT, Gemini, etc.) is preferred.

Responsibilities

• Conduct telephonic interviews and surveys with customers.
• Recruit participants for qualitative research studies (FGDs, IDIs, usability testing, etc.).
• Engage customers in meaningful conversations to understand experiences, needs, and feedback.
• Ensure high-quality and timely data collection.
• Maintain participant databases and research trackers.
• Coordinate with internal teams to support ongoing research projects.
• Ensure accurate documentation of research activities.
• Organize and clean research data and support analysis of findings.
• Prepare reports, presentations, and summaries using Excel and PowerPoint.

Skills

Excellent communication

Verbal communication

Analytical thinking

Problem-solving

AI tools familiarity

Education

Bachelor's degree

Tools

MS Excel

PowerPoint

AI tools (ChatGPT, Gemini)

Job description

Position Overview: Junior Consumer Insights Associate

About the Role:

We're looking for a Junior Consumer Insights Associate to support consumer research projects by interacting directly with customers and assisting in research execution.

This role is best suited for someone who enjoys talking to people, is curious about consumer behavior, and wants to build a career in market research and consumer insights.

You’ll be responsible for conducting consumer interviews, recruiting participants for research studies, maintaining research trackers, and supporting the team with data analysis and reporting.

Responsibilities:

Consumer Research

• Conduct telephonic interviews and surveys with customers.
• Recruit participants for qualitative research studies (FGDs, IDIs, usability testing, etc.).
• Engage customers in meaningful conversations to understand their experiences, needs, and feedback.
• Ensure high-quality and timely data collection.

Research Operations

• Maintain participant databases and research trackers.
• Coordinate with internal teams to support ongoing research projects.
• Ensure accurate documentation of research activities.

Analysis Reporting

• Organize and clean research data.
• Support analysis of qualitative and quantitative findings.
• Prepare reports, presentations, and summaries using Excel and PowerPoint.

Requirements:

• Bachelor's degree in any discipline.
• 12 year of experience in customer calling, customer support, telecalling, collections, market research, or similar roles.
• Graduates with excellent communication skills are encouraged to apply.
• Strong verbal communication skills in English and Hindi, additional Indian language(s) will be an advantage.
• Comfortable speaking with customers over the phone.
• Good analytical and problem-solving skills.
• Working knowledge of MS Excel and PowerPoint.
• Familiarity with AI tools (ChatGPT, Gemini, etc.) is preferred.