JSM Executive - Lucknow

Freyr Energy; Lucknow; On-site; INR 279,000 - 446,000; Full time

Job summary

Freyr Energy is hiring for a Loan Processing Associate in Lucknow. You will manage JSM cases end-to-end, act as the primary client contact, and coordinate with bank branches to expedite approvals and disbursements.

The role requires strong communication, documentation handling, and daily reporting using mobile apps and the Freyr Platform. You will also gather signatures, track timelines, and collaborate with Sales, Loans, Liaison, and Collections teams to resolve KYC issues and improve loan

Qualifications

• Bachelor's degree in any discipline.
• Minimum 60% marks in both 10th and 12th standard.
• Proficiency in English and the local language of the assigned location; Hindi preferred.
• Valid two-wheeler driving license and ownership of a two-wheeler.
• Basic to intermediate proficiency in MS Excel.
• Comfortable using mobile applications and digital platforms for daily reporting and case tracking.
• Strong communication, customer handling, and relationship management skills.

Responsibilities

• Manage assigned JSM cases from login to final disbursement.
• Serve as dedicated client contact with regular progress updates.
• Gather documentation and accompany applicants to bank visits as needed.
• Cultivate relationships with bank branches to facilitate operations.
• Oversee loan inspections, sanctions, documentation, and tranche releases.
• Escalate delays or high-risk scenarios to the Reporting Manager and AGM - JSM Loans.
• Log rejected/cancelled cases on the Freyr Energy Platform with precise reasoning.
• Collaborate with JSM Login Team to re-login customers wishing to proceed.

Skills

Communication skills

Customer handling

Relationship management

MS Excel

Digital reporting

Education

Bachelor's degree

Tools

MS Excel

Freyr Energy Platform (FEP)

JSM Portal

Job description

Responsibilities

• Manage assigned JSM cases comprehensively, guiding them from the login stage through to final disbursement.
  
• Serve as the dedicated contact for clients, facilitating smooth interactions and providing consistent progress updates throughout the loan journey.
  
• Gather all necessary documentation, signatures, and consent forms from applicants and accompany them to bank visits as needed.
  
• Cultivate and sustain productive relationships with designated bank branches and their officials to facilitate smooth operations.
  
• Orchestrate loan inspections, sanction approvals, documentation, and tranche releases while following up with branch leadership to accelerate processing.
  
• Address and resolve bank-related queries and documentation discrepancies within established deadlines.
  
• Oversee the timely execution of all loan processing phases, including inspections, sanctions, documentation, and disbursements.
  
• Monitor case progress closely to ensure adherence to specific turnaround times (TATs) and guarantee that second tranche disbursements occur within 10 days of the commissioning report upload.
  
• Escalate delays, uncooperative parties, or high-risk scenarios to the Reporting Manager and AGM - JSM Loans.
  
• Accurately log rejected or cancelled cases on the Freyr Energy Platform (FEP) with precise reasoning.
  
• Collaborate with the JSM Login Team to facilitate case re-login for customers wishing to proceed.
  
• Secure alternative bank details within four working days to enable case reprocessing.
  
• Upload all supporting documentation required for refund and rejection cases.
  
• Maintain accurate records on the Freyr Energy Platform (FEP) and JSM portal, including uploading UTR details and payment proofs post-disbursement.
  
• Prepare and submit daily, weekly, and visit planning reports in accordance with organizational requirements.
  
• Collaborate effectively with Sales, Loans, Liaison, and Collections teams to identify recurring documentation or KYC issues.
  
• Contribute feedback to drive process improvements and support initiatives designed to boost loan approval rates and client satisfaction.
  

Requirements

Requirements

• Bachelor's degree in any discipline.
  
• Minimum 60% marks in both 10th and 12th standard.
  
• Proficiency in English and the local language of the assigned location; knowledge of Hindi is preferred.
  
• Valid two-wheeler driving license and ownership of a two-wheeler vehicle.
  
• Basic to intermediate proficiency in MS Excel.
  
• Comfortable using mobile applications and digital platforms for daily reporting and case tracking.
  
• Strong communication, customer handling, and relationship management skills.
  

Benefits

About Freyr:

Freyr Energy provides simplified solar solutions for homes and businesses, making clean energy

accessible and affordable. With over a decade of experience, a PAN India presence, and 8,000+

satisfied customers, we are among the top 6 rooftop solar solution providers in India.

We deliver customized rooftop solar systems for homes and businesses, managing everything

from design to installation and ongoing support. The Freyr Energy app keeps customers informed

about pricing, hassle-free loan options, project progress, and post-installation energy generation,

along with easy access to after-sales service requests.