Jr. Technical Support Associate

Anand Systems Inc; Surat; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Medical Insurance (2 Lakh)

Birthday Gifts

Weekly Snacks Party

Company Lunch-Dinner Functions

Vacation Time Off

Award Recognition

Job summary

Anand Systems Inc in Surat is hiring Jr Technical Support Associates for the night shift. Responsibilities include providing software support and training to clients, attending communication calls, and reporting bug issues. Ideal candidates will have a good command of English, at least 2 years of experience, and a willingness to work night shifts. Employee perks include medical insurance, birthday gifts, and recognition awards, among other benefits.

Qualifications

• Good command over the English language.
• Experience of 2 or more years in software support.
• Willingness to work in night shifts.

Responsibilities

• Provide software support to clients.
• Conduct software training for clients.
• Report bug issues to developers.

Skills

English Communication

BPO/Call Center Experience

I.T/Software Knowledge

Job description

We're hiring Jr . Technical Support Associates (Night Shift) on an urgent basis for the Surat location.

If you are interested and eligible then reply along with your updated resume to [e-mail]

About the Company

Established in 1998, it began on a small scale and has grown to become one of the leading companies in the hospitality industry. Today, we use our experience to assist hotels in 160 countries/regions. We offer full-featured hotel software that includes all the functions that are expected at a hotel front desk, back office, and additional POS stations such as restaurants and bars. Our focus has always been to give hoteliers with a complete one-stop solution for all their technical needs.

Job Profile

• Provide Software support to Clients.
• Provide Software training to Clients.
• Attend in progress calls with Live chat
• Attend Voicemails
• Installation of Desktop and Cloud.
• Report bug issues to developers.
• Emails to clients.

Job Requirements

• Good Command over the English language.
• Experienced Candidate worked in BPO/Call Center Preferred
• I.T/Software Knowledge required.
• Experience -2 or More years.
• Willing to work in Night shifts.
• 5 Days working.
• Yearly increments.
• 2 Lakh Medical insurance covered
• Birthday Gifts, Joining Gifts, Picnics, Events celebration.
• Award Recognition to Best Employees.
• Weekly snacks party.
• Company Lunch-Dinner functions.
• Vacation Time off
• Benefits of various statutory compliance i.e PF, ESIC, Gratuity
• World-class infrastructure & Brilliant co-workers.

If you're a highly motivated and skilled Support Specialist with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.