Jr. Application Support Engineer

RM Education; Thiruvananthapuram; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Personal accident insurance

Life insurance

Medical reimbursement

Salary reviews & bonuses

Transportation subsidy

Rewards & recognition

Job summary

RM India (RM Education Solutions India Private Limited) is hiring for an Application Support and Infrastructure role. The candidate will troubleshoot web apps hosted in IIS/Apache, analyze events, and resolve issues within SLAs.

You will work with MS SQL and Postgres databases, develop complex queries, and handle monitoring with Azure Monitor, CloudWatch, Grafana, and Opsgenie. Hybrid work setup in India is offered with competitive benefits.

Qualifications

• Azure Cloud, MS SQL, and Postgres are must-have capabilities.
• Experience in Application Support and Infrastructure Maintenance is required.
• Experience with monitoring and ticketing tools is essential.

Responsibilities

• Troubleshoot web applications hosted in IIS or Apache and replicate customer issues.
• Deep-dive into issues to find RCA within SLAs; address functional and performance problems.
• Write complex SQL queries and troubleshoot stored procedures in MS SQL/Postgres.

Skills

Azure Cloud

MS SQL

Postgres

Application Support

Infrastructure Maintenance

Monitoring

Tools

ServiceNow

Jira

Azure Monitor

CloudWatch

Grafana

Opsgenie

Job description

Overview

RM India (RM Education Solutions India Private Limited)is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Visit us here to find out more: www.rmindia.co.in

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Responsibilities

• Application Support (Must have)
• Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep diveinto the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening.
• Database - MS SQL / Postgre SQL(Must have)
• Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. etc.Create custom sql queries to work around issues, bulk update data, purge data etc.
• Monitoring – Azure Monitor, Cloud watch, Grafana, Ops genie (Must have)
• Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic.
• Ticketing tools – ServiceNow / Jira (Must have)
• Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs.
• Cloud – Azure / AWS (Desired)
• Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting.
• Scripting – Power shell / Shell (Good to have)
• Knowledge in writing scripts to automate tasks, setup workarounds.

Experience

• Experience: 1-2 yrs
• Mandatory skillset: Azure Cloud, MS SQL, Postgres, Application Support and Infrastructure Maintenance ,Monitoring and Ticketing tools

What's in it for you?

At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.

As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [e-mail]