JP Morgan Chase – Manager – Transaction Operations J.P. Morgan

The Corporate Institute; Bengaluru; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

The Corporate Institute in Bengaluru, India, is seeking a Transaction Operations Manager to lead a multi-shift team in high-volume processing under strict SLAs and audit-ready controls.

You will drive productivity, quality, and service metrics, using data-driven performance management and approved automation/AI capabilities to improve throughput and reduce defects across production operations.

Formación

• 3+ years of people leadership experience in production-based operations.
• Experience leading multi-shift workforce execution and performance routines.
• Strong planning skills to manage competing priorities and deadlines.
• Ability to use metrics and reporting to drive productivity and quality.
• Structured problem solving and root-cause analysis on defects and misses.
• Clear written and verbal communication across levels and partner teams.
• High ownership with a controls-first mindset and audit readiness.

Responsabilidades

• Lead a multi-shift team through onboarding, training, task allocation, and performance management.
• Coach team members with regular feedback and development plans.
• Build a high-engagement culture promoting transparency, trust, and accountability.
• Set daily production goals aligned to forecasted volumes, targets, budgets, and capacity.
• Monitor throughput and quality, rebalancing staffing to meet SLAs and cutoffs.
• Remove blockers to protect service and quality outcomes.
• Analyze KPI misses and defects to identify drivers and gaps.
• Implement corrective actions to improve productivity, quality, and schedule adherence.
• Identify opportunities to simplify processes and reduce rework.
• Leverage data and AI-enabled tools for forecasting, prioritization, and monitoring.
• Ensure adherence to policies, training, security, and audit routines with risk escalation.

Conocimientos

People leadership

Multi-shift leadership

Planning & organization

Metrics & reporting

Structured problem solving

Communication

Audit readiness

Descripción del empleo

Job Summary:

Join a mission-critical payments operation where speed and accuracy directly protect client experience and firm outcomes. Lead a front-line team that delivers daily production against strict SLAs and cutoff times in a controls-first environment. Shape a culture of accountability, engagement, and continuous improvement powered by data and approved automation/AI.

As a Transaction Operations Manager within Consumer & Community Banking/Chief Technology Office Payment Services (Check Processing), you will lead a multi-shift operations team responsible for accurate, timely, high-volume transaction processing. You will be accountable for delivery against productivity, quality, and service metrics while reinforcing a strong Risk & Control culture and audit readiness. You will apply structured problem-solving and data-driven performance management, leveraging approved automation/AI capabilities to improve throughput, reduce defects, and strengthen operating effectiveness.

Job Responsibilities:

• Lead a multi-shift team (employees and contractors; up to ~25) through onboarding, training completion, task allocation, and performance management.
• Coach team members through regular feedback, development plans, and calibration participation to drive consistent performance outcomes.
• Build a high-engagement culture that promotes transparency, trust, recognition, and accountability across shifts.
• Set daily production goals aligned to forecasted volumes, productivity targets, budgets, and available capacity.
• Monitor real-time throughput and quality, dynamically rebalancing staffing and priorities to meet SLAs and cutoff times.
• Remove operational blockers by managing exceptions, process delays, and breakdowns to protect service and quality outcomes.
• Analyze KPI misses and recurring defects using root‑cause methods to identify drivers and control gaps.
• Execute corrective action plans that improve productivity, quality, customer outcomes, and schedule adherence.
• Identify process simplification opportunities that reduce rework and deliver measurable cycle‑time, defect, and cost improvements.
• Leverage data, reporting, and approved AI‑enabled tools for forecasting, prioritization, exception management, and quality monitoring.
• Ensure adherence to firm policies, procedures, mandatory training, security standards, and audit/issue‑management routines with timely risk escalation.

Required qualifications, capabilities and skills:

• Demonstrate 3+ years of people leadership experience in a production-based operations environment.
• Lead multi-shift workforce execution, including staffing, task allocation, and performance routines.
• Apply strong planning and organization skills to manage competing priorities and deadlines.
• Use metrics and reporting to manage performance and drive productivity and quality outcomes.
• Perform structured problem‑solving and root‑cause analysis on defects, exceptions, and KPI misses.
• Communicate clearly in writing and verbally, influencing across levels and partner teams.
• Maintain a high‑ownership, controls‑first mindset with disciplined escalation and audit readiness.

Preferred qualifications, capabilities and skills:

• Bring experience in payments or transaction processing operations, including check processing exposure.
• Drive continuous improvement initiatives delivering measurable throughput, quality, and cycle‑time gains.
• Utilize automation and approved AI‑enabled capabilities to improve forecasting, prioritization, or exception handling.
• Demonstrate familiarity with operational risk and control expectations (procedure adherence, issue management, audit support).
• Partner effectively with domestic/global support teams to resolve system and process issues impacting production.
• Operate comfortably in time‑sensitive environments requiring rapid triage, decision‑making, and escalation.
• Champion engagement and recognition routines that sustain performance and retention across shifts.

Location:

Bengaluru, India.

Job Type:

PERMANENT, FULLTIME.