JP Morgan Chase – Operations Manager Associate – International Consumer Banking J.P. Morgan

The Corporate Institute; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

The Corporate Institute in Bengaluru seeks an accomplished operations leader to shape execution through coaching, controls, and automation. You will drive process improvements, manage transfers, and oversee end-to-end workflows with internal and external partners in a fast-paced setting.

Ideal candidates bring a decade of experience in operations, strong leadership, and a track record of delivering measurable automation outcomes while ensuring data integrity and customer outcomes.

Qualifications

• 10+ years of experience in operations, service delivery, or process-driven environments.
• 3+ years of experience managing 6+ team members.
• Lead workflow-based transfer and withdrawal operations, including cash and asset processing activities.
• Proven ability to deliver automation outcomes (cycle-time reduction, error reduction, capacity release) using automation tools.
• Advanced proficiency with Microsoft 365 tools, especially Excel and PowerPoint.

Responsibilities

• Direct daily transfer and withdrawal processing delivery to ensure alignment with procedures, SLAs and controls.
• Coordinate workflow tracking, queue management, prioritization, and team coverage for effective handoffs.
• Validate verification steps, quality checks, and reconciliations to maintain data integrity and controls.
• Own exception management by identifying breaks, delays, or risks and ensuring timely escalations.
• Enhance the customer transfer experience by improving responsiveness, transparency, and outcome quality.
• Collaborate with internal partners to resolve operational issues under time pressure.
• Sustain coordination with external vendors to support end-to-end processing within timelines.
• Improve procedures by reducing handoffs and accelerating turnaround times.
• Spearhead automation initiatives by defining requirements, tracking delivery and measuring benefits.
• Mentor team members through coaching, onboarding, training support, and performance management.
• Compile and review operational reporting including queue health and KPI trends.

Skills

Team management

Coaching teams

Process improvement

Stakeholder management

Communication

Tools

Alteryx

Tableau

Power Automate

VBA

Low-code

Scripting

Job description

Role Overview:

Shape the future of operational execution by coaching teams, strengthening controls, and delivering faster, more consistent customer outcomes through process improvement and automation.

Job Responsibilities:

• Direct daily transfer and withdrawal processing delivery to ensure completion aligns with procedures, service levels, and control standards


• Coordinate workflow tracking, queue management, prioritization, and team coverage to support effective handoffs


• Validate verification steps, quality checks, and reconciliations to maintain data integrity and control requirements


• Own exception management by identifying breaks, delays, or risks and ensuring timely, clear, audit-ready escalations


• Enhance the customer transfer experience by improving responsiveness, transparency, and outcome quality


• Collaborate with internal partners to resolve operational issues efficiently, including under time pressure


• Sustain effective coordination with external vendors to support end-to-end processing within agreed timelines


• Improve procedures by reducing handoffs, strengthening documentation, and accelerating turnaround times


• Spearhead automation initiatives by identifying opportunities, defining requirements, tracking delivery, and measuring benefits


• Mentor team members through coaching, onboarding, training support, and performance management


• Compile and review operational reporting, including queue health, quality trends, and key performance indicators, and communicate status to stakeholders

Required Qualifications:

• 10+ years of experience in operations, service delivery, or process-driven environments


• 3+ years of experience managing 6+ team members


• Lead workflow-based transfer and withdrawal operations, including cash and asset processing activities


• Deliver measurable automation outcomes such as cycle-time reduction, error reduction, or capacity release using tools such as Alteryx, Tableau, Power Automate, Visual Basic for Applications, scripting, or low-code solutions


• Advanced proficiency with Microsoft 365 tools, especially Excel and PowerPoint


• Coach teams through feedback, performance management, and development planning


• Prioritize workloads effectively across deadlines and competing stakeholder demands


• Communicate clearly in writing and verbally, including confident escalation and stakeholder management


• Build reporting routines and dashboards that track queue aging, service level agreement performance, quality, and rework trends

Preferred Qualifications:

• Knowledge of pensions and investment products or account types relevant to transfers


• Execute function transitions by embedding training, documenting procedures, implementing controls, scaling capacity, and meeting service levels


• Use Equisoft or similar transfer-processing platforms


• Leverage Salesforce or similar customer relationship management and workflow tools


• Experience in client-facing operations or service environments with strong customer outcome focus


• Experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.