Job Opening | AWS Connect & GenAI Engineer - Mega drive - Kolkata

Capgemini; Kolkata District; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

Capgemini in Kolkata seeks an experienced AWS Connect & GenAI Engineer to design and implement AI-powered contact center solutions. You will work with Amazon Connect, Bedrock, Lex, and Lambda to build scalable, secure cloud-native apps.

The ideal candidate has hands-on GenAI experience for customer support, strong AWS skills, and the ability to collaborate with business stakeholders to deliver innovative AI-driven solutions.

Qualifications

• Hands-on experience with Amazon Connect and Bedrock.
• Experience with serverless AWS apps (Lambda, API Gateway, Step Functions).
• Strong knowledge of GenAI in customer support scenarios.

Responsibilities

• Design, develop, and support contact center solutions using Amazon Connect.
• Build AI-powered voice and chat bots with Bedrock, Lex, and Nova Sonic.
• Develop serverless apps using Lambda, API Gateway, Step Functions, and EventBridge.
• Implement RAG solutions using Bedrock Knowledge Bases and vector databases.
• Design IVR workflows, voice bots, chat bots, and agent-assist features.
• Integrate contact center with enterprise apps and external systems.
• Implement call summarization, sentiment analysis, and conversational AI.
• Ensure security, monitoring, scalability, and reliability of cloud solutions.

Skills

Generative AI

Prompt Engineering

LLMs

Cloud architecture

Stakeholder communication

Security & compliance

Project delivery

Serverless development

Python

JavaScript/Node.js

REST APIs

JSON

Git

CI/CD Pipelines

IVR Design

Call Summarization

Sentiment Analysis

Agent Assist

Tools

Amazon Connect

Amazon Bedrock

Amazon Nova Sonic

Amazon Lex

AWS Lambda

API Gateway

DynamoDB

S3

EventBridge

Step Functions

CloudWatch

IAM

Amazon Kendra

Vector Databases

Bedrock Knowledge Bases

CI/CD

REST APIs

JSON

Git

Job description

Job description

Job Opening | AWS Connect & GenAI Engineer

Location: Kolkata

Mode of Interview: F2F

Drive: 24-Oct-2026(Respecting your time, we kindly request that only local candidates apply for this position.)

Experience: 7-12 Years

Notice Period: Immediate to 30 Days Preferred

We are looking for an experienced AWS Connect & Generative AI Engineer with strong expertise in designing and implementing AI-powered contact center solutions using AWS services. The ideal candidate should have hands-on experience with Amazon Connect, Bedrock, conversational AI, and cloud-native application development.

Key Responsibilities

• Design, develop, and support contact center solutions using Amazon Connect.
• Build and deploy AI-powered voice and chat bot solutions using Amazon Bedrock, Amazon Lex, and Amazon Nova Sonic.
• Develop and integrate serverless applications using AWS Lambda, API Gateway, Step Functions, and EventBridge.
• Implement RAG (Retrieval-Augmented Generation) solutions using Bedrock Knowledge Bases and vector databases.
• Design and optimize IVR workflows, voice bots, chat bots, and agent-assist solutions.
• Integrate contact center platforms with enterprise applications and external systems.
• Implement call summarization, sentiment analysis, and conversational AI capabilities.
• Ensure security, monitoring, scalability, and reliability of cloud solutions.
• Collaborate with business stakeholders to understand requirements and deliver innovative AI-driven solutions.

Required Skills

• AWS Services
• Amazon Connect
• Amazon Bedrock
• Amazon Nova Sonic
• Amazon Lex
• AWS Lambda
• API Gateway
• DynamoDB
• S3
• EventBridge
• Step Functions
• CloudWatch
• IAM
• Amazon Kendra (Preferred)
• AI & Generative AI
• Large Language Models (LLMs)
• Prompt Engineering
• Retrieval-Augmented Generation (RAG)
• Vector Databases
• Bedrock Knowledge Bases
• Agentic AI
• AI Guardrails
• Fine-Tuning Concepts
• Conversational AI
• Programming
• Python
• JavaScript / Node.js
• REST APIs
• JSON
• Git
• CI/CD Pipelines
• Contact Center Technologies
• Amazon Connect
• IVR Design & Development
• Voice Bots & Chat Bots
• Agent Assist Solutions
• Call Summarization
• Sentiment Analysis
• Contact Center Integrations

Preferred Qualifications

• Experience in designing enterprise-scale cloud contact center solutions.
• Strong understanding of AWS architecture and best practices.
• Experience implementing GenAI use cases within customer support environments.
• Excellent communication and stakeholder management skills.

Interested Candidates, Please Share:

• Total Experience:
• Relevant Experience in Amazon Connect:
• Relevant Experience in AWS Services:
• Relevant Experience in GenAI/Bedrock:
• Current CTC:
• Expected CTC:
• Notice Period:
• Current Location:
• Preferred Location:

Looking for immediate to 30-day joiners. Only relevant profiles will be considered.