Job Delivery Lead

Schlumberger Limited; Navi Mumbai; On-site; INR 3,000,000 - 4,000,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Diversity and inclusion

Job summary

Schlumberger Limited in Navi Mumbai is seeking a Job Delivery Lead to direct field personnel in safe, reliable, and efficient product and service delivery. You will drive customer satisfaction and service quality while maintaining cost efficiency and developing field staff through competency-based performance reviews.

You will collaborate with the PSD team to support job lifecycles, manage risk, approve JRAs and exemptions, conduct pre/post job briefs, and oversee incident life cycles to ensure

Qualifications

• 10-12 years of experience in service delivery and field operations.
• Experience collaborating with PSD or PSD Manager on job lifecycles.
• Ability to approve JRAs and exemptions and manage MOCs.

Responsibilities

• Identify service category and sign off on staffing model.
• Verify projected resource plan (assets, products, workforce).
• Manage PSD risk life cycle for low- and medium-risk jobs.
• Review and approve technical job programs.
• Perform, consolidate, and analyze JRAs and generate exemptions and MOCs.
• Approve JRA based on risk level and CA score.
• Conduct pre- and postjob briefs; discuss risks and controls.
• Manage incident life cycle for incidents; escalate as needed.
• Assist PSD Manager in incident investigation and reviews.
• Manage service delivery to exceed customer expectations.
• Manage all job changes, exemptions, and MOCs.
• Ensure quality control of field deliverables and customer acceptance.
• Provide necessary handoffs to other functions and perform field operations.

Skills

Staffing planning

Resource management

Risk management

JRA approval

MOC handling

Incident management

Field operations

Stakeholder communication

Job description

The Job Delivery Lead is responsible for directing the field employee in safe, reliable, and efficient product and service delivery. The Job Delivery Lead is also responsible for driving customer satisfaction and service quality while ensuring an efficient cost structure, and drives field employee progression through competency development and performance evaluation. This person collaborates with the OU PSD or PSD Manager for job life cycle support including technical and incident management, and ensures systematic usage of standard work and risk management throughout the service delivery process. The Job Delivery Lead provides visibility regarding crew and associated functions’ SQ performance and improvement opportunities, and is responsible for the COSD (i.e.resource consumption.)

• Identify service category and sign off on staffing model (multiskilling, remote operations, crew size).
  
• Verify projected resource plan (assets, products, and workforce).
  
• Manage PSD risk life cycle for low- and medium-risk and short-term high-risk jobs.
  
• Review and approve technical job program.
  
• Perform, consolidate, and analyze JRAs and generate exemptions and MOCs as needed.
  
• Approve JRA based on job risk level and CA score.
  
• Conduct pre- and postjob briefs for every job. Discuss and communicate risks and controls to field personnel.
  
• Manage incident life cycle for medium- and low-severity incidents, escalating as needed, and conduct incident response and recovery.
  
• Assist PSD Manager in incident investigation, validation of results, and reviews.
  
• Manage service delivery process to exceed customer expectations.
  
• Manage all job incidents and job changes, in the form of exemptions and MOCs.
  
• Manage quality control of all field deliverables.
  
• Ensure customer acceptance of service delivery.
  
• Ensure support to other functional processes with proper handoffs at key interfaces.
  
• Performs field operations as required.

10-12 years

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

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Insurance

Health, vision, and dental insurance for you and your dependents available from day one.

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Learning Opportunities

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

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Diverse and Inclusive

Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

About Us

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact [e-mail] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

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