Job Delivery Lead

SLB; Navi Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

SLB in Navi Mumbai is seeking a Job Delivery Lead to direct field teams for safe, reliable product and service delivery, drive customer satisfaction, and optimize cost structures.

The role partners with the PSD Manager for life-cycle support, ensuring standard work usage and risk management, reviewing JRA and exemptions, and guiding field personnel through competency development and performance evaluation.

Qualifications

• Extensive field operations leadership experience.
• Proven ability to manage risk and ensure safety.
• Experience driving service quality and customer satisfaction.

Responsibilities

• Identify service category and sign off on staffing model.
• Verify projected resource plan including assets and workforce.
• Manage PSD risk life cycle for low- and medium-risk jobs.
• Review and approve technical job programs and JRAs.
• Approve JRA based on risk level and CA score.
• Conduct pre- and postjob briefs and communicate risks and controls.
• Manage incident life cycle for incidents and coordinate recovery.
• Assist in incident investigation and result validation.
• Ensure service delivery meets customer expectations.
• Provide support to other processes with proper handoffs.
• Perform field operations as required.

Skills

Leadership

Risk management

Incident management

Quality control

Stakeholder collaboration

Job description

The Job Delivery Lead is responsible for directing the field employee in safe, reliable, and efficient product and service delivery. The Job Delivery Lead is also responsible for driving customer satisfaction and service quality while ensuring an efficient cost structure, and drives field employee progression through competency development and performance evaluation. This person collaborates with the OU PSD or PSD Manager for job life cycle support including technical and incident management, and ensures systematic usage of standard work and risk management throughout the service delivery process. The Job Delivery Lead provides visibility regarding crew and associated functions’ SQ performance and improvement opportunities, and is responsible for the COSD (i.e.resource consumption.)

• Identify service category and sign off on staffing model (multiskilling, remote operations, crew size).
• Verify projected resource plan (assets, products, and workforce).
• Manage PSD risk life cycle for low- and medium-risk and short-term high-risk jobs.
• Review and approve technical job program.
• Perform, consolidate, and analyze JRAs and generate exemptions and MOCs as needed.
• Approve JRA based on job risk level and CA score.
• Conduct pre- and postjob briefs for every job. Discuss and communicate risks and controls to field personnel.
• Manage incident life cycle for medium- and low-severity incidents, escalating as needed, and conduct incident response and recovery.
• Assist PSD Manager in incident investigation, validation of results, and reviews.
• Manage service delivery process to exceed customer expectations.
• Manage all job incidents and job changes, in the form of exemptions and MOCs.
• Manage quality control of all field deliverables.
• Ensure customer acceptance of service delivery.
• Ensure support to other functional processes with proper handoffs at key interfaces.
• Performs field operations as required.

10-12 years

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.