JM - IT Operations

Cummins

Satara

On-site

INR 400,000 - 640,000

Full time

42 hours ago

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Job summary

Cummins Inc. is seeking an IT support professional in India to ensure IT resources are available to end users. You will collaborate with teams, troubleshoot hardware and software, and follow documented processes in a manufacturing environment.

A strong focus on service quality, reliability, and continuous improvement is expected. Requires 2–3 years of relevant experience, basic SQL, Windows/Networking skills, and willingness to support shop-floor operations.

Qualifications

Basic SQL and database knowledge required.
Windows OS and hardware troubleshooting experience.
Networking fundamentals including TCP/IP, LAN/Wi‑Fi.
Strong troubleshooting and analytical skills.
Good communication and documentation skills.
Willingness to support manufacturing/shop-floor operations.

Responsibilities

Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers.
Performs IT support for assigned area(s) according to documented processes.
Diagnoses and solves IT hardware or software issues with direction.
Installs, configures, or dispositions IT hardware/applications as needed.
Performs initial troubleshooting and escalates if unresolved.
Uses Incident Management system to log issues and actions.
Assists with additional IT responsibilities as assigned.

Skills

SQL & databases

Windows OS

Networking (TCP/IP)

Troubleshooting

Communication & documentation

Shop-floor support

Education

High school diploma

Tools

MES/SCADA concepts

Oracle ERP fundamentals

Barcode/Scanner troubleshooting

Scripting basics

Manufacturing processes

App/log troubleshooting

Job description

GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)

Job Summary:

Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under close supervision. Must work collaboratively with others.

Key Responsibilities:

Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers.Performs IT support for assigned area(s) according to documented processes.Diagnoses and problem solves issues with IT hardware or software components with direction.May require ability to install, configure, or disposition IT hardware and/or application issues.Performs initial troubleshooting of assigned issues per department standards and escalates if unable to resolve.Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.Assists with additional IT responsibilities as assigned.

Competencies:

Technical Acumen - Demonstrates broad and adaptable technical expertise to ensure reliable IT service delivery, support, and administration across diverse environments, including enterprise, cybersecurity, and operational technology domains.

Process Management and Optimization - Designs, refines, and automates IT operations processes to improve efficiency, consistency, service quality, security, and cost effectiveness across diverse environments.

Service Quality and Reliability - Ensures IT services consistently meet performance, availability, and user satisfaction expectations by proactively maintaining service integrity, minimizing disruptions, and driving continuous improvement through collaboration, cost-effective practices, and operational excellence.

Risk Management - Proactively identifies, assesses, and mitigates risks to IT services, data, and operations by applying structured controls and communication strategies to strengthen resilience, ensure compliance, and reduce business impact through structured controls, cost-aware decision-making, and communication strategies.

Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve reliability, and prevent recurrence.

Standardization and Documentation - Creates and maintains clear, accessible documentation and standardized procedures to ensure consistent practices, traceability, and knowledge sharing across IT environments.

Reporting and Analytics - Uses data and reporting tools to monitor, analyze, and improve IT operational performance, enabling proactive decision-making, compliance, and service excellence across enterprise and local environments.

Demonstrating Domain Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.

Vendor Engagement and Management - Builds and maintains effective relationships with external vendors to ensure IT services, tools, and support meet business needs.

Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.

Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.

Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust.

Education, Licenses, Certifications:

High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

2-3 years of relevant experience required.

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