IT Support Associate - Level III

Cummins; Satara; On-site; INR 600,000 - 900,000; Full time

Job summary

Cummins Inc. seeks an IT Support Associate to provide system operational support, ensuring availability and performance of IT resources for end users in manufacturing and enterprise environments.

You will diagnose hardware/software issues, maintain documentation, develop Power BI dashboards, support MES (Apriso), and collaborate with vendors to improve service quality and processes.

Qualifications

• High school diploma or equivalent required; associate degree or relevant training preferred.
• Significant experience in IT production/support environments with knowledge of MES and industrial connectivity.
• Experience developing dashboards/reports with Power BI and collaborating with vendors.

Responsibilities

• Performs IT production support for assigned area(s) according to documented processes.
• Creates and maintains process documentation and standards.
• Diagnoses and resolves issues with IT hardware or software components with limited direction.
• Installs, configures, or dispositions IT hardware and/or application issues.
• Troubleshoots assigned issues per department standards through to resolution.
• Uses the Incident Management system to manage reported issues or requests submitted by end users and logs actions.
• Trains less experienced associates on IT support processes and tools.
• Assists with additional IT responsibilities as assigned.
• Encourages root cause analysis using formal problem-solving approaches for recurring issues.
• Provides constructive feedback to documentation stakeholders to update procedures and user guides.

Skills

IT support

Power BI

Incident Management

Root cause analysis

Vendor engagement

Education

High school diploma

Associate Degree / relevant training

Tools

Apriso MES

OPC / Machine connectivity

LAN / Wi-Fi / network devices

Job description

GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)

Job Summary:

With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing less experienced IT Support Associates. Must work collaboratively with others.

Key Responsibilities:

Performs IT production support for assigned area(s) according to documented processes.

Creates and maintains process documentation and standards.

Diagnoses and resolves issues with IT hardware or software components with limited direction. Installs, configures, or dispositions IT hardware and/or application issues.

Troubleshoots assigned issues per department standards through to resolution.

Uses the Incident Management system to manage reported issues or requests submitted by end users and logs any actions or support provided. Has reporting responsibilities within the system.

Trains less experienced associates on IT support processes and tools.

Assists with additional IT responsibilities as assigned.

Encourages root cause analysis using the formal problem-solving approaches for recurring issues.

Provides constructive feedback to documentation stakeholders to ensure timely and accurate updates to IT support procedures, knowledge base articles, and user guides.

Competencies: Technical Acumen - Demonstrates broad and adaptable technical expertise to ensure reliable IT service delivery, support, and administration across diverse environments, including enterprise, cybersecurity, and operational technology domains.

Process Management and Optimization - Designs, refines, and automates IT operations processes to improve efficiency, consistency, service quality, security, and cost effectiveness across diverse environments.

Service Quality and Reliability - Ensures IT services consistently meet performance, availability, and user satisfaction expectations by proactively maintaining service integrity, minimizing disruptions, and driving continuous improvement through collaboration, cost-effective practices, and operational excellence.

Risk Management - Proactively identifies, assesses, and mitigates risks to IT services, data, and operations by applying structured controls and communication strategies to strengthen resilience, ensure compliance, and reduce business impact through structured controls, cost-aware decision-making, and communication strategies.

Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve reliability, and prevent recurrence.

Standardization and Documentation - Creates and maintains clear, accessible documentation and standardized procedures to ensure consistent practices, traceability, and knowledge sharing across IT environments.

Reporting and Analytics - Uses data and reporting tools to monitor, analyze, and improve IT operational performance, enabling proactive decision-making, compliance, and service excellence across enterprise and local environments.

Demonstrating Domain Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.

Vendor Engagement and Management - Builds and maintains effective relationships with external vendors to ensure IT services, tools, and support meet business needs.

Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.

Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.

Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust.

Education, Licenses, Certifications: High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Associate Degree, relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.

Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

• Experience : 5–6 Years

• Support digitalization and Industry 4.0 initiatives.

• Provide production application support by troubleshooting MES (Apriso) and shop-floor systems to minimize downtime and ensure smooth manufacturing operations.

• Develop and maintain Power BI dashboards and reports.

• knowledge of OPC, Machine connectivity.

• Manage and support IT infrastructure, including industrial hardware, desktops, printers, barcode scanners, LAN/Wi-Fi, and network devices.

• Collaborate with cross-functional teams and external vendors to implement and test IT applications.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2438202

Relocation Package No

100% On-Site No