JB001802 Live Support Devloper Bangalore ·

Techilaservices; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Techilaservices in Bengaluru (Hybrid) seeks a Live Support Developer with 6+ years of ServiceNow experience to act as the primary technical contact for customers. You will diagnose complex issues, implement solutions, and ensure timely incident resolution while maintaining strong customer satisfaction.

Collaboration with product teams and documentation of learnings are key aspects of the role. The role requires deep knowledge of ITSM/HRSD, scripting with GlideRecord/GlideSystem, and excellent

Qualifications

• 6+ years of hands-on experience with ServiceNow modules like ITSM, HRSD.
• Strong scripting skills in GlideRecord/GlideSystem for debugging and customization.
• Proven ability to diagnose complex issues and provide proactive solutions.

Responsibilities

• Evaluate, recommend, and implement solutions addressing customer issues per best practices.
• Serve as primary technical contact to troubleshoot and resolve issues on the ServiceNow platform.
• Ensure issues are resolved within defined SLAs and maintain high customer satisfaction.
• Collaborate with product teams to refine support standards and incident documentation.

Skills

ServiceNow ITSM

HRSD

GlideRecord

GlideSystem

Scripting

Troubleshooting

Customer communication

Agile/Scrum

Job description

# Live Support DevloperJoin Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.Apply Now →← All JobsExperience6–8 yrsEmployment TypeFull-timeOpenings1 positionApply ByOct 13, 2026## Required SkillsLive Support Devloper## Job DescriptionServiceNow Live Support Dev- AMResponsibilities:• Evaluate, recommend, and implement solutions to address customer issues, following definedbest practices for configuration, troubleshooting, and resolution.• Serve as the primary technical contact to troubleshoot and resolve customer-reported issues onServiceNow platform.• Ensure successful delivery of support outcomes within defined SLAs and customer satisfactionmetrics.• Engage with product teams and customers throughout the lifecycle of issue resolution, frominitial diagnosis and root cause analysis to implementation of solutions and post-resolutionsupport.• Collaborate with internal teams to establish and refine technical best practices and operationalstandards for support delivery.• Ensure proactive and transparent communication with customers, stakeholders, and internalteams during issue resolution.• Deliver high-quality technical solutions that are complete, consistent, timely, and aligned withcustomer expectations.• Collaborate with stakeholders to assess and configure workflows and platform settings toresolve complex technical and business requirements.• Produce deliverables such as detailed incident analysis, troubleshooting documentation, rootcause analysis reports, and solution guides.• Provide advanced technical troubleshooting for code-related issues or platform defectsimpacting customers.• Offer guidance and mentorship to junior support team members, fostering knowledge sharingand skill development.Qualifications:• 6+ years of hands-on experience with the ServiceNow modules like ITSM,HRSD etc• Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)• Proficiency in diagnosing, troubleshooting, and resolving complex issues, including environment-specific problems.• Ability to identify root causes and recommend proactive solutions to prevent recurrence.• Strong understanding of Agile/Scrum methodologies to prioritize and address customer ticketseffectively.• Experience in engaging directly with customers to understand and address their business needsthrough technical solutions.• A track record of achieving high customer satisfaction scores through effective communication,empathy, and technical depth.• Strong technical writing skills to produce clear, detailed incident reports, solutiondocumentation, and customer-facing updates.• Excellent communication skills for collaborating with internal teams and providing clear,professional updates to customers.Certifications:ServiceNow certifications in CSA is must and CIS ITSM & HRSD are strongly preferred.### At a GlanceWork ModeHybridEmploymentFull-timeExperience6–8 yrsOpenings1LocationBangaloreDeadlineOct 13, 2026Apply for this Role →[ Hiring process ]## What to expectFour stages, typically completed within **2–3 weeks**. We respect your time — every stage has a clear purpose and timely feedback.1. STEP 0130 min ### Screening Call Introductory conversation with our talent team to understand your background and motivations.2. STEP 0260–90 min ### Technical Round Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.3. STEP 0345 min ### Culture Fit Conversation with practice leadership covering working style, ownership, and how you collaborate.4. STEP 04Within 5 days ### Offer Formal offer with full compensation breakdown, start date, and onboarding plan.Apply