Ivr Tester

Moder Solutions; Chennai District, Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Moder Solutions is seeking a Senior QA Analyst with strong IVR Telephony testing expertise to join the Quality Engineering team. The role focuses on validating IVR call flows, telephony scenarios, and end-to-end integration with contact center apps, leveraging Empirix and Hammer CallMaster.

Work is office-based with location in Bangalore/Chennai. Candidates should have automation testing knowledge to support QA initiatives across customer interaction channels.

Qualifications

• Hands-on IVR and telephony testing experience.
• Strong experience with testing life cycles and SDLC/STLC.
• Familiarity with defect tracking and test case design.
• Experience with IVR platforms, contact center apps, and telephony solutions.

Responsibilities

• Analyze requirements and create test strategies and plans.
• Design, develop, and execute functional, integration, regression, and end-to-end tests.
• Validate IVR call flows, routing, DTMF inputs, speech, prompts, and transfers.
• Perform telephony testing for inbound/outbound calls and contact centers.
• Develop IVR test scripts using Hammer CallMaster; use Empirix for testing.
• Collaborate with BAs, devs, and QA to ensure quality releases.
• Support test automation and CI/CD integration.

Skills

IVR Testing

Telephony Testing

Empirix

Hammer CallMaster

Automation Testing

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

Jira

Azure DevOps

Job description

Senior QA Analyst IVR Telephony

Job Overview

Job Description: We are seeking a highly skilled Functional Tester with strong IVR (Interactive Voice Response) and Telephony Testing experience to join our Quality Engineering team. The ideal candidate will have hands-on expertise in testing IVR platforms, contact center applications, and telephony solutions, along with strong functional testing capabilities. Experience with Empirix testing tools and Hammer CallMaster scripting is Added advantage. The candidate should also possess automation testing knowledge to support quality assurance initiatives across customer interaction channels.

Work Mode: Work from Office (5 Days a Week)

• Shift Timing: 3:00 PM IST 12:00 AM IST (During Daylight Savings Period- 2PM IST - 11PM IST)
• Location: Bangalore, Chennai

Key Responsibilities

• Analyze business and functional requirements and create comprehensive test strategies and test plans.
• Design, develop, and execute functional, integration, regression, and end-to-end test cases.
• Validate IVR call flows, call routing, DTMF inputs, speech recognition, prompts, transfers, and backend integrations.
• Perform telephony testing for inbound and outbound call scenarios, contact center applications, and customer interaction platforms.
• Develop and execute IVR test scripts using Hammer CallMaster. (Added Advantage)
• Utilize Empirix tools (Added Advantage) to conduct IVR, call flow, and telephony testing.
• Experience testing applications integrated with technologies like PowerBI, GenAI, and RPA is highly desirable.
• Identify, log, track, and verify defects through closure.
• Collaborate closely with Business Analysts, Developers, Product Owners, and Operations teams to ensure high-quality releases.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Support test automation initiatives and contribute to automation framework development and maintenance.
• Prepare test execution reports and communicate testing progress, risks, and quality metrics to stakeholders.
• Ensure compliance with QA processes, standards, and best practices.

Required Skills

Functional Testing

• Strong understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
• Experience in Test Planning, Test Scenario Creation, Test Case Design, Execution, and Defect Management.
• Strong experience in Functional, Integration, Regression, System, and UAT Testing.
• Experience with defect tracking tools such as Jira, Azure DevOps, or similar.

IVR & Telephony Testing

• Hands-on experience in IVR and Telephony Testing.
• Strong understanding of:
• Call Flows
• Call Routing
• DTMF Validation
• Speech Recognition Testing
• Call Transfers
• Voice Prompts
• Contact Center Applications
• Experience in end-to-end customer journey validation across telephony platforms.

Automation Testing

• Experience in automation testing using tools such as Selenium, UFT, Playwright, or similar.
• Knowledge of automation framework design and maintenance.
• Experience integrating automated test execution into CI/CD pipelines is preferred.

Educational Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Additional certifications in software testing and project management will be considered a plus.