ITSO, Service Ownership, ITIL, Java/Senior Consultant Specialist

HSBC Holdings plc; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HSBC Software Development India seeks a Senior Consultant Specialist to lead IT service ownership for critical production systems and APIs, spanning Asia to the US time zones. You will drive patching, security, and resilience, leveraging Java 8+, Spring Boot, and SNOW governance with tools like Jira, Confluence, AppDynamics and Splunk.

You will work across app, infra and security teams, with exposure to cloud platforms (GCP/AWS/Azure) and Kubernetes (IKP) as an advantage.

Qualifications

• Extensive IT service ownership experience for live, business-critical applications.
• Strong knowledge of Java (8+) and Spring Boot API integration (REST/SOAP).
• Experience with patching and vulnerability remediation across OS, DB and middleware (WebLogic, MQ, Apache).
• Proven control and resilience capabilities: backup/recovery, BIA/OLA/PLADA, DR testing.
• Experience in access and security governance (GiAM/IDAM/PAM) and privileged-access monitoring.
• Proficient with ServiceNow (SNOW) and related tooling (JIRA, Confluence, AppDynamics, Splunk).
• Comfortable working across app, infra and security teams; exposure to AWS/GCP/Azure or IKP Kubernetes is a plus.

Responsibilities

• Act as IT Service Owner for ADE, GTS-TRS, and related API services across multiple time zones.
• Own patching and vulnerability management across OS, DB and middleware estates.
• Coordinate resilience, backup, restoration, DR testing and IT service recovery activities.
• Run service governance and risk management including BIA, OLA/PLADA and TRMF assessments.
• Govern access controls and privileged-access monitoring, including certificate management.
• Manage incident, problem and change lifecycle in ServiceNow and participate in major-incident forums.
• Maintain CMDB accuracy and handle infrastructure lifecycle and tool adoption.

Skills

IT service ownership

Java 8+

Spring Boot

API integration

Incident management

Problem management

Change management

ITIL governance

ServiceNow (SNOW)

Security governance

Cloud platforms

Kubernetes (IKP)

Tools

JIRA

Confluence

AppDynamics

Patrol

Splunk

ELK

Git

Jenkins

SonarQube

Checkmarx

SNOW

Oracle

MongoDB

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:

• Act as the IT Service Owner (ITSO) for ADE (Asset Distribution Engine), GTS-TRS and related Java and Spring Boot API services, owning service health, stability, compliance and audit readiness across Asia, MENA, UK and US time zones
• Own patching and vulnerability management across operating system, database and middleware estates (WebLogic, MQ, Apache and Hazelcast) for production and non-production including CBM, AST, SWAT and Cyberflow actions through to closure
• Manage resilience and recovery activities including BRETT backup and restoration evidence, data recovery testing, IT service recovery and role-swap, DRE, BCP exercises and eITSRP reviews around major releases
• Run service governance and risk management including BIA, OLA or PLA reviews, PLADA reviews, TRMF assessments, capacity and consumption management, asset reviews, SSP or ATP submission, SNOW attestations and audit engagement
• Govern access and security controls including GiAM, IDAM or IAM, PAM and Project Aquarius access reviews, privileged-access monitoring, certificate management and cyber-security assessments
• Own incident, problem and change lifecycle in ServiceNow (SNOW), represent ADE in WSIT major-incident and Retro forums, chair the ADE Change Control Board and assess external change requests impacting ADE
• Maintain configuration and asset lifecycle controls including SNOW CMDB accuracy, server and service demise, DUSE controls, EIM and ICE maintenance, data-centre migrations, infrastructure evergreening and new tool adoption such as ICRA
• Coordinate service reviews, triage and release governance across regions including release handovers, walkthroughs, retrospectives, maintenance-window planning, clock-change reviews and commercialisation in new markets including MENA

To be successful in this role, you should meet the following requirements:

• Demonstrate extensive IT service ownership experience for live, business-critical applications with strong ITIL-aligned incident, problem and change management governance
• Apply strong technical knowledge of Java (8+), Spring Boot and API integration (REST and SOAP) with the ability to review fixes and code changes using Maven, JUnit and SQL
• Show proven experience owning patching and vulnerability remediation across operating system, database and middleware estates including WebLogic, MQ and Apache
• Evidence strong control and resilience capability including BRETT backup and recovery, disaster recovery, BCP, role-swap and IT service recovery supported by BIA, OLA or PLA or PLADA and TRMF assessments
• Demonstrate experience in access and security governance including GiAM, IDAM, PAM and Project Aquarius reviews, privileged-access monitoring, certificate lifecycle management and security assessments
• Use ServiceNow (SNOW) confidently alongside tooling such as JIRA, Confluence, AppDynamics, Patrol, Splunk and ELK and engineering tools such as Git, Jenkins, SonarQube and Checkmarx
• Work effectively with relational and non-relational databases such as Oracle and MongoDB and operate comfortably across application, infrastructure and security teams
• Show exposure to cloud platforms such as GCP, AWS, Azure or PCF with familiarity with GCP or an enterprise Kubernetes platform such as IKP as an advantage

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

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Issued by – HSBC Software Development India