ITIL - Quality Professional

Infosys; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Infosys in Bengaluru is seeking a Quality & Process Improvement professional to lead identification of best practices, optimize costs across projects, and implement Agile execution. The role emphasizes data-driven decision making, stakeholder communication, and coaching teams for continual improvement.

Candidate should possess strong knowledge of CMMI/ISO/ITIL, Lean concepts, and experience with ALM tools, enabling effective collaboration with diverse project teams in a fast-paced environment.

Qualifications

• In-depth knowledge of CMMI, ISO, ITIL and related standards.
• Understanding Agile methodology and ALM tools.
• Understanding Lean concepts.
• Understand data analysis, patterns and basic statistical tests and comparisons.
• Communicating with stakeholders.
• Able to persuade and navigate change with stakeholders.

Responsibilities

• Identify opportunities to adopt the best process, practice, and tools in our projects.
• Identify opportunities to optimize cost and eliminate wastage across projects.
• Adopt and implement the latest developments in Agile Project execution.
• Derisk projects by planning and implementing strategies for noiseless delivery.
• Seek and analyze feedback from clients to ensure meeting expectations.
• Analyze data for inferences, patterns and help derived data-based decisions.
• Coaching teams to identify opportunities for improvement by guiding them for data analysis.

Skills

Agile methodologies

Lean concepts

Data analysis

Stakeholder communication

Change management

Coaching teams

Education

Bachelor of Engineering

Tools

ALM tools

ITIL/ISO standards

Job description

Educational Requirements Bachelor of Engineering

Service Line Quality

Responsibilities

• Identifying Opportunities to adopt the best process, practice, and tools in our projects
• Identifying Opportunities to optimize cost and eliminate wastage across projects
• Adopting and implementing the latest developments in Agile Project execution
• Derisk Projects by planning and implementing strategies for noiseless delivery
• Seek and analyze feedback from clients to ensure meeting expectations
• Analyze data for inferences, patters and help derived data-based decisions
• Coaching teams to identify opportunities for improvement by guiding them for data analysis

Technical and Professional Requirements:

• In-depth Knowledge for CMMI, ISO, ITIL and other related standards
• Understanding and exposure to Agile methodology and related ALM tools
• Understanding of Lean concepts
• Understand data analysis, patterns and basic statistical tests and comparisons
• Communicating with stakeholders
• Able to persuade and navigate change with stakeholders.

Preferred Skills:

• Foundational->Quality models/improvement frameworks->CMMi for Development->CMMI Process Area wise process definitions
• Foundational->Quality models/improvement frameworks->ISO 27001
• Foundational->Service Management->Service Design->ITIL