ITIL - Operations Analysis Specialist

NTT America, Inc.; Dadri; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NTT DATA in Noida, Uttar Pradesh, India, seeks an ITIL - Operations Analysis Specialist to join our 24x7 IT service team. You will oversee ITIL-based service delivery, incident ownership, and client account management, coordinating across teams from tactical to strategic levels.

The ideal candidate has 6–8 years of relevant experience, an undergraduate degree or equivalent, and strong written and verbal communication skills. Travel may be required.

Qualifications

• 6–8 years of relevant ITIL service delivery experience.
• Undergraduate degree or equivalent work experience.
• Strong understanding of ITIL processes and principles.
• Excellent written and verbal communication skills.
• Willingness to travel domestically or internationally.

Responsibilities

• Oversee ITIL-based service delivery processes and incident ownership.
• Coordinate client account management and 24x7 operations.
• Support continual improvement and performance reporting.

Skills

ITIL knowledge

Analytical thinking

Strong communication

Team coordination

Education

Undergraduate degree or equivalent

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a ITIL - Operations Analysis Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

In this role you will be responsible for:

• Individuals have a deep understanding of their own area.
• They have a limited understanding of related subject areas.
• They manage critical projects with general direction and may allocate some work to others

Requirements for this role include:

• Assigned to larger / more complex service delivery processes and associated projects.
• Plays key role in continuous improvement activities in support of client or internal business processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.
• Typically requires 6-8 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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