ITIL - Operations Analysis Specialist

NTT DATA North America; Dadri; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

NTT DATA is seeking an ITIL - Operations Analysis Specialist to join our Noida, Uttar Pradesh team. The role oversees ITIL-based service support, incident ownership and client account management on a 24x7 basis, coordinating incident, change, problem and service level processes.

You will analyze trends, support continuous improvement, and coordinate resources across projects. A undergraduate degree and 6-8 years of relevant experience are expected, with strong written and verbal communication

Qualifications

• Typically requires 6–8 years of relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principles.

Responsibilities

• Oversees ITIL-based service support and incident ownership on a 24x7 basis.
• Coordinates incident, problem, change and service level management along with client communications.

Skills

ITIL knowledge

Service delivery

Incident management

Education

Undergraduate degree

Job description

Job Description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a ITIL - Operations Analysis Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

In this role you will be responsible for:

• Individuals have a deep understanding of their own area.
• They have a limited understanding of related subject areas.
• They manage critical projects with general direction and may allocate some work to others

Requirements for this role include:

• Assigned to larger / more complex service delivery processes and associated projects.
• Plays key role in continuous improvement activities in support of client or internal business processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.
• Typically requires 6-8 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.