ITIL - Business Intelligence Sr Analyst

NTT DATA, Inc.; Dadri; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

NTT DATA seeks an ITIL - Business Intelligence Sr Analyst to join our Noida, Uttar Pradesh team. You will oversee ITIL-based service delivery, coordinating incident ownership and client management on a 24x7 basis, and manage incident, problem, change, and service level processes.

The role requires 4–7 years of relevant experience, an undergraduate degree, and strong written and verbal skills. Travel domestically/internationally may be required as part of the engagement.

Qualifications

• Graduate degree or equivalent work experience with ITIL exposure.
• 4–7 years of relevant ITIL service delivery experience.
• Strong written and verbal communication skills.
• Ability to analyze service level data and trends.
• Willingness to travel domestically or internationally as required.
• Familiarity with incident, problem, change and request management.

Responsibilities

• Oversees ITIL-based service delivery processes and project coordination.
• Coordinate incident ownership and client account management 24x7.
• Manage incident, problem, change, and service level processes.
• Communicate with internal and external stakeholders during engagements.

Skills

ITIL knowledge

Incident management

Problem management

Request management

Change management

Service level management

Data analysis

Client communication

Verbal communication

Written communication

Education

Undergraduate degree

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a ITIL - Business Intelligence Sr Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

In this role you will be responsible for:

• Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects.
• Most problems they handle require standard solutions.
• They may manage small projects with oversight from their supervisor.

Requirements for this role include:

• Assigned to basic service delivery processes and associated projects.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides resolution to an assortment of client problems and/or requests.
• Adapts communication techniques for audiences at multiple internal and external levels.
• Typically requires 4-7 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.
For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

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