ITIL - Business Intelligence Senior Specialist

NTT DATA North America; Dadri; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

NTT DATA is seeking an ITIL - Business Intelligence Senior Specialist to join our team in Noida, Uttar Pradesh, India. The role involves contributing to service delivery, continuous improvement, and data-driven reporting on SLA performance and operational effectiveness.

Ideal candidates have 6–8 years of relevant experience and a solid ITIL background. The position requires the ability to work on complex projects, travel as needed, and to support program development and implementation within a

Qualifications

• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Undergraduate degree or equivalent combination of education and work experience.
• Typically requires 6-8 years relevant experience.
• Travel including overnight domestic or international trips may be required.
• Assigned to larger / more complex service delivery processes and associated projects.
• Plays key role in continuous improvement activities in support of client or internal business processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.

Responsibilities

• Owns and contributes to ITIL and service delivery initiatives.
• Analyzes SLA and operational metrics to drive improvement.
• Supports development and implementation of programs and processes.
• Collaborates on larger, complex service delivery projects.

Skills

ITIL processes

Written and verbal communication

Education

Undergraduate degree or equivalent

Job description

Req ID: 366403

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a ITIL - Business Intelligence Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

In this role you will be responsible for:

• Individuals have a deep understanding of their own area.


• They have a limited understanding of related subject areas.


• They manage critical projects with general direction and may allocate some work to others

Requirements for this role include:

• Assigned to larger / more complex service delivery processes and associated projects.


• Plays key role in continuous improvement activities in support of client or internal business processes.


• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.


• Assists program or process development and implementation.


• Typically requires 6-8 years relevant experience.


• Undergraduate degree or equivalent combination of education and work experience.


• Solid understanding of ITIL processes and principals.


• Solid written and verbal skills.


• Ability to physically perform general office requirements.


• Must be able to perform essential responsibilities with or without reasonable accommodations.


• Travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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