ITAM Manager - SAM Pro, HAM Pro

JDA Software; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Blue Yonder seeks an ITAM Manager to lead global IT asset operations across SAM and HAM. You will own the ServiceNow ITAM ecosystem, optimize SAM Pro, HAM Pro, CMDB, Discovery, integrations, and reporting while driving data accuracy, lifecycle governance, and risk mitigation.

The role emphasizes leadership, stakeholder management, and collaboration with IT Operations, Procurement, Finance, and Security. Remote-work options not listed; global enterprise experience preferred.

Qualifications

• Strong hands-on ServiceNow ITAM experience required.
• Experience with SAM Pro and HAM Pro capabilities.
• Knowledge of CMDB, Discovery, and data reconciliation.

Responsibilities

• Lead global ITAM operations across SAM and HAM; optimize ServiceNow ITAM ecosystem.
• Drive license optimization, asset lifecycle management, and governance.
• Develop ITAM metrics, dashboards, and executive-level reporting.

Tools

ServiceNow ITAM

SAM Pro

HAM Pro

CMDB

Discovery

Integrations

Data reconciliation

Reporting & KPIs

Job description

ITAM Manager Overview

We are seeking an experienced IT Asset Management (ITAM) Manager to lead global IT operations across Software Asset Management (SAM), Hardware Asset Management (HAM), governance, compliance, asset data quality, and lifecycle management. The ideal candidate will have strong hands‑on expertise in ServiceNow ITAM, SAM Pro, HAM Pro, CMDB, Discovery, integrations, reconciliation, and reporting, along with strong leadership and stakeholder‑management skills.

What You'll Do

• ITAM & ServiceNow Lead global ITAM operations across SAM and HAM. Own and optimize ServiceNow ITAM Ecosystem including SAM Pro, HAM Pro, CMDB, Discovery, integrations, and reporting. Drive asset data accuracy, reconciliation, certification, and governance.
• SAM & HAM Ensure software licensing compliance and drive license optimization, reclamation, and cost savings. Manage end-to-end hardware lifecycle from procurement through deployment, refresh, retirement, and disposal. Identify and mitigate asset, licensing, and compliance risks.
• Governance & Leadership Establish ITAM policies, processes, controls, KPIs, and audit‑readiness. Lead and develop the ITAM team. Partner with IT Operations, Procurement, Finance, Security, and other technology teams. Provide IT leadership with asset metrics, risks, compliance status, and optimization opportunities. Provide ITAM metrics, risks, compliance insights and optimization recommendation to IT Leadership.

What We Are Looking For

• 9+ years of IT Asset Management experience across SAM and HAM.
• Strong hands‑on ServiceNow ITAM experience – mandatory.
• Strong expertise in ServiceNow SAM Pro and HAM Pro.
• Strong experience with CMDB, Discovery, integrations, reconciliation, and asset lifecycle management.
• Strong knowledge of software licensing, entitlements, compliance, and optimization.
• Experience with asset discovery, inventory, data quality, and reconciliation.
• Experience establishing ITAM governance and audit‑readiness processes.
• Strong experience with ITAM reporting, dashboards, KPIs, and executive metrics.
• Strong leadership, communication, analytical, and stakeholder‑management skills.
• Experience working in enterprise/global IT environments.
• Nice to Have CIS‑SAM / CIS‑HAM certification.
• Workday or other enterprise‑system integration experience.
• SaaS Management experience.
• Software vendor audit and licensing negotiation experience.
• ITAM transformation and automation experience.
• Knowledge of ISO/IEC 19770.
• IT financial management / technology cost optimization experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well‑being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666