IT Technology Services Senior Specialist - SAP BASIS (8 to 10 years)

SAP SE; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

SAP SE’s Last Line of Defence (LLD) team in SAP GCO Bengaluru focuses on maintaining continuous availability and performance of critical SAP applications hosted in the cloud. You will lead high-priority incident troubleshooting, service requests, and proactive prevention of outages while collaborating with cross-functional teams to drive operational excellence.

The role requires 8–10 years in SAP Basis and cloud operations, with certification in NetWeaver or S/4HANA preferred.

Qualifications

• SAP Basis experience (NetWeaver & non-NetWeaver).
• Cloud environments with hyperscalers (AWS, Azure, GCP) and automation experience.
• Strong ITIL and technical troubleshooting for critical incidents.
• Proven ability to resolve complex outages under pressure.
• Identify gaps in IM/SR operational processes and suggest improvements.
• Collaborative, KPI-driven with cross-team coordination.
• Occasional weekend support when required.

Responsibilities

• Manage large-scale Cloud Operations for SAP applications with emphasis on HA and performance.
• Handle incidents, disruptions, degradations, service requests, and monitoring to ensure service quality.
• Document technical concepts: KB articles, wiki, RCAs, blogs.
• Improve incident management workflows and operational processes.
• Collaborate with Application Leads, Service Engineering, and Service Operations to enhance operability.
• Contribute to roadmap, feature enhancements, and bug fixes with Product Development and Support teams.

Skills

SAP Basis

Cloud Operations

ITIL

Troubleshooting

Incident Management

Communication Skills

Stakeholder Collaboration

Pressure Handling

Education

SAP certification NetWeaver/S4HANA

Tools

AWS

Azure

GCP

OpenText

Convergent Charging

Convergent Mediation

NetWeaver

Web Dispatcher

BOBJ

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Build

• Extensive hands-on experience with SAP technologies, including SAP NetWeaver, Web Dispatcher, BOBJ, and Cloud Connector.
• Knowledge of non-NetWeaver solutions such as Convergent Charging, Convergent Mediation, and OpenText is an added advantage.
• Proven expertise in managing large-scale Cloud Operations for SAP applications, with a strong emphasis on High Availability and Performance Management.
• Specialization in handling Application Disruptions, Degradations, Incidents, Critical Alerts, Service Requests, and Monitoring to ensure high-quality service delivery.
• In-depth experience with SAP system upgrades, migrations, and conversions.
• Provide ad-hoc project support and oversee project execution as required.
• Skilled in documenting technical concepts, including Knowledge Base Articles, Wiki pages, Root Cause Analysis reports, and Blog entries.
• Hands-on experience in optimizing incident management workflows and operational processes to enhance efficiency.
• Play a key role in shaping the vision and driving operational excellence within the ECS Last Line of Defence (LLD) team.
• Serve as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution.
• Work closely with Application Leads, Service Engineering, and Service Operations teams to enhance the supportability and operability of critical SAP products.
• Collaborate with Product Development and Support teams to contribute to the roadmap, feature enhancements, and bug fixes.

What You Bring

• A minimum of 8 to 10 years of experience in SAP Basis, Cloud Operations, Maintenance & Support
• In-depth knowledge of SAP Basis(NetWeaver & non-NetWeaver Products), with a preference for SAP certification in NetWeaver or S/4HANA System Administration.
• Expertise in managing cloud environments with Hyperscalers (AWS, Azure, GCP) and experience in automation and provisioning in cloud operations.
• Strong ITIL and deep technical troubleshooting skills to solve & safeguard Critical / Complex activities processed by previous L2 teams
• Proven track record in resolving complex, time-sensitive issues during critical outages.
• Ability to identify the gaps in IM/SR Operational process & suggest improvements
• Collaborative mindset to work with different stake holders to achieve organisational KPIs
• Ability to handle complex issues with a sense of urgency and work effectively under pressure during major incidents.
• Positive, proactive attitude with a customer-first approach and strong interpersonal skills.
• Exceptional communication and collaboration skills, enabling effective cross-team coordination during incidents.
• Occasional weekend support is expected.

Where You Belong

The Application Last Line of Defence (LLD) team in SAP GCO (Global Cloud operations) is comprised of expert engineers dedicated to maintaining the continuous availability and performance of customer applications hosted in GCO. Specializing in critical incident troubleshooting, service request resolution, and proactive prevention of outages, this team plays a key role in the rapid resolution of high-priority issues. The team works with both NetWeaver and Non-NetWeaver technologies, providing ample opportunities to upskill, collaborate with internal teams, and lead impactful initiatives within the organization.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and is in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455526 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid