IT Business Services Consultant

SAP SE; Bengaluru; Presencial; INR 4.200.000 - 6.400.000; Jornada completa

Descripción de la vacante

SAP SE in Bengaluru seeks a senior SAP Basis consultant / System Admin to operate and optimize the customer SAP landscape in a private cloud environment. You will lead high-availability operations, coordinate escalations, and drive continuous improvement across SAP NetWeaver and related stack.

Ideal candidates have 9–13+ years in SAP Basis or similar roles, strong English skills, and readiness to work during critical go-lives, with a track record of operating complex SAP systems.

Formación

• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Mathematics or comparable.
• Background in SAP technology and products with excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration.
• Knowledge of the whole technology stack (Application, Database, Server management) and the ability to assess issues and system architectures.
• Experience in operation of systems installations is a must.
• Ability to own and coordinate operational tasks, customer escalations, process improvements
• Be a team player with strong technical, verbal and written communication skills.
• Flexibility to work on weekends/off hours during critical customer escalations, cut-overs or go-lives.

Responsabilidades

• Deep understanding of customer landscape from technical and business perspectives including its interfaces.
• Strong collaboration with the customer for planning and operations.
• Align on upcoming changes with Release Management and plan the execution accordingly.
• Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape.
• Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement.
• Support productization of services including initial setup, documentation, and standardization.
• Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive.

Conocimientos

SAP Basis

System Admin

English fluency

Team collaboration

Educación

Bachelor’s degree or higher in Computer Science/Engineering/Information Management/Mathematics

Herramientas

SAP NetWeaver Administration

Descripción del empleo

Company Description

Job Description

What you will do

One of SAP’s strategic customers has conducted a transformation program, part of which is to consume their entire SAP landscape as enhanced private cloud model provided by SAP with more than 80 productive systems and several of the largest SAP HANA-based systems. To provide the right level of service, a dedicated team has been set up within SAP Enterprise Cloud Services to work for this strategic client. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption as the customer is at the start of a large-scale SAP S/4HANA transformation program.

Key Responsibilities:

• Deep understanding of customer landscape from technical and business perspectives including its interfaces
• Strong collaboration with the customer for planning and operations
• Align on upcoming changes with the Release Management and plan the execution accordingly
• Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
• Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
• Support productization of services including, if required initial setup, documentation, and standardization
• Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive

Qualifications

What you bring

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
• Background in SAP technology and products with excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
• Knowledge of the whole technology stack (Application, Database, Server management) and the ability to assess issues and system architectures
• Experience in operation of systems installations is a must
• Ability to own and coordinate operational tasks, customer escalations, process improvements
• Competency to take critical decisions and working under high pressure
• Be a team player and able to inspire and energize team with strong technical, verbal and written communication skills
• Flexibility to work on weekends/off hours during critical customer escalations, cut-overs or go-lives.
• 9 - 13+ years of experience as SAP Basis consultant / System Admin or in a similar role
• Fluent in English language is a must, German language skills are beneficial

Where you belong:

Enterprise Cloud Services (ECS) is part of the Customer Value Group board area, sitting within Global Cloud Operations (GCO), an organization dedicated to delivering exceptional end-to-end operational experiences and seamless technical adoption for customers throughout their cloud journey.

ECS is the delivery organization responsible for running and operating SAP's Cloud ERP Private offering (RISE with SAP). We provide technical managed services and operations across the full stack, helping thousands of customers worldwide become intelligent enterprises. Our teams operate across all major regions - EMEA, MEE, AMER, and APAC, bringing strong international focus and rich cultural diversity to everything we do.

Within ECS, the MEE Large Customer Operations (LCO) team takes accountability for a select group of high-complexity customers, operating them in a ring-fenced model to meet the highest standards of operational excellence. Together, we cultivate a culture built on deep technical ownership, proactive governance, and strategic advisory, empowering customers to achieve their business outcomes and succeed in their SAP transformation journeys.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Additional Information

About SAP
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