IT Technology Services Senior Specialist - SAP BASIS

SAP SE; Bengaluru; Presencial; INR 1.800.000 - 3.600.000; Jornada completa

Descripción de la vacante

SAP SE in Bengaluru seeks an experienced SAP Basis and Cloud Operations professional to manage large-scale SAP applications with a focus on high availability and performance. You will drive incident response, expert troubleshooting, and cross-team collaboration, ensuring rapid resolution of outages and adherence to SLAs.

The role involves documenting technical concepts, contributing to roadmaps, and providing ad-hoc project support within the Global Cloud Operations Last Line of Defence team.

Formación

• 8–10 years of experience in SAP Basis, Cloud Operations and Support.
• Preference for SAP NetWeaver or S/4HANA System Administration certification.
• Experience with cloud hyperscalers (AWS/Azure/GCP).
• Strong ITIL and deep technical troubleshooting skills for critical outages.

Responsabilidades

• Manage large-scale Cloud Operations for SAP applications with HA and performance focus.
• Handle incident management, service requests, and monitoring to ensure service quality.
• Collaborate with Application Leads, Service Engineering and Service Operations to improve operability.
• Contribute to roadmap, features, and bug fixes with Product Development and Support teams.
• Document RCA reports, KB articles and knowledge base entries.
• Occasional weekend support may be required.

Conocimientos

SAP Basis

Cloud Operations

Maintenance & Support

Incident Management

ITIL

Troubleshooting

High Availability

Educación

SAP certification in NetWeaver or S/4HANA System Administration

Herramientas

SAP NetWeaver

Web Dispatcher

BOBJ

Cloud Connector

Descripción del empleo

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for youConstant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Build

• Extensive hands-on experience with SAP technologies, including SAP NetWeaver, Web Dispatcher, BOBJ, and Cloud Connector.
• Knowledge of non-NetWeaver solutions such as Convergent Charging, Convergent Mediation, and OpenText is an added advantage.
• Proven expertise in managing large-scale Cloud Operations for SAP applications, with a strong emphasis on High Availability and Performance Management.
• Specialization in handling Application Disruptions, Degradations, Incidents, Critical Alerts, Service Requests, and Monitoring to ensure high-quality service delivery.
• In-depth experience with SAP system upgrades, migrations, and conversions.
• Provide ad-hoc project support and oversee project execution as required.
• Skilled in documenting technical concepts, including Knowledge Base Articles, Wiki pages, Root Cause Analysis reports, and Blog entries.
• Hands-on experience in optimizing incident management workflows and operational processes to enhance efficiency.
• Play a key role in shaping the vision and driving operational excellence within the ECS Last Line of Defence (LLD) team.
• Serve as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution.
• Work closely with Application Leads, Service Engineering, and Service Operations teams to enhance the supportability and operability of critical SAP products.
• Collaborate with Product Development and Support teams to contribute to the roadmap, feature enhancements, and bug fixes.
  

What You Bring

• A minimum of 8 to 10 years of experience in SAP Basis, Cloud Operations, Maintenance & Support
• In-depth knowledge of SAP Basis(NetWeaver & non-NetWeaver Products), with a preference for SAP certification in NetWeaver or S/4HANA System Administration.
• Expertise in managing cloud environments with Hyperscalers (AWS, Azure, GCP) and experience in automation and provisioning in cloud operations.
• Strong ITIL and deep technical troubleshooting skills to solve & safeguard Critical / Complex activities processed by previous L2 teams
• Proven track record in resolving complex, time-sensitive issues during critical outages.
• Ability to identify the gaps in IM/SR Operational process & suggest improvements
• Collaborative mindset to work with different stake holders to achieve organisational KPIs
• Ability to handle complex issues with a sense of urgency and work effectively under pressure during major incidents.
• Positive, proactive attitude with a customer-first approach and strong interpersonal skills.
• Exceptional communication and collaboration skills, enabling effective cross-team coordination during incidents.
• Occasional weekend support is expected.

Where You Belong

The Application Last Line of Defence (LLD) team in SAP GCO (Global Cloud operations) is comprised of expert engineers dedicated to maintaining the continuous availability and performance of customer applications hosted in GCO. Specializing in critical incident troubleshooting, service request resolution, and proactive prevention of outages, this team plays a key role in the rapid resolution of high-priority issues. The team works with both NetWeaver and Non-NetWeaver technologies, providing ample opportunities to upskill, collaborate with internal teams, and lead impactful initiatives within the organization.