IT Technical Support Specialist (Hardware & Networking)

Emapta Global; Coimbatore District; Presencial; INR 300.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and life insurance

Government & Emapta benefits

Modern office

Mentorship and global exposure

Upskilling via Emapta Academy

Descripción de la vacante

Emapta Global in Coimbatore, Tamil Nadu, invites an IT Technical Support Specialist to join a night-shift team supporting US-based pharmacy technology operations. You will diagnose hardware failures, restore connectivity, troubleshoot software, and ensure uninterrupted healthcare services from India.

This onsite role offers mentorship, international exposure, and a path for long-term growth. You will work from a modern office, collaborate with global teams, and participate in ongoing upskilling

Formación

• 3-5 years of hands-on experience in IT systems, hardware installation, application support, or remote IT Help Desk environments.
• Strong technical knowledge of computers, printers, interfaces, and networking equipment used in business environments.
• Proven ability to independently diagnose and resolve hardware, software, connectivity, and network-related technical issues.
• Customer-facing technical support experience; healthcare or pharmacy technology exposure is advantageous.

Responsabilidades

• Respond promptly to help desk tickets and phone calls from pharmacies.
• Troubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipment.
• Document technical support activities and maintain detailed records of all customer interactions.
• Consult with pharmacy staff to optimize technology setups and recommend system improvements.
• Provide training on software applications and hardware devices.
• Deliver exceptional customer service and ensure a positive support experience for pharmacy teams.

Conocimientos

IT systems experience

Hardware installation

Remote IT Help Desk

Networking basics

Educación

High school diploma or equivalent

Herramientas

Microsoft Teams

Printers

Descripción del empleo

Secure Healthcare Operations Through Expert Hardware and Network Support

Our client is a leading US pharmacy technology provider with decades of experience delivering integrated software, pharmacy management, billing, payment, and patient engagement solutions. Supporting independent, community, and long-term care pharmacies, the company continues to innovate to improve operational efficiency and patient care. For IT professionals, this means supporting business-critical healthcare systems, resolving complex hardware and network challenges, and gaining valuable exposure to specialized technology that keeps pharmacy operations running smoothly and reliably.

Job Description

When essential technology fails, your expertise makes the difference between operational disruption and business continuity. As an IT Technical Support Specialist, diagnose hardware failures, restore network connectivity, troubleshoot software applications, and resolve technical issues affecting pharmacy operations. Support US-based users, apply your independent problem-solving skills, and help maintain the systems that enable efficient healthcare services. With Emapta, pursue a rewarding international IT career from Coimbatore, supported by continuous learning, professional mentorship, and opportunities for long-term growth.

Job Overview

• Employment Type: Full Time
• Shift: Night Shift | 9:00 PM to 6:00 AM EST aligned with the US Eastern Time Zone (Must be amenable to shifting schedules within that time zone), Weekends Off
• Work Setup: Onsite, Coimbatore, Tamil Nadu, India
• Competitive compensation package
• Medical and life insurance
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible office
• Mentorship and exposure to global leaders and teams
• Diverse, inclusive, and supportive work culture
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• 3-5 years of hands-on experience in IT systems, hardware installation, application support, or remote IT Help Desk environments
• Strong technical knowledge of computers, printers, interfaces, and networking equipment used in business environments
• Proven ability to independently diagnose and resolve hardware, software, connectivity, and network-related technical issues
• Customer-facing technical support experience; healthcare or pharmacy technology exposure is advantageous
• Knowledge of security best practices for safeguarding sensitive healthcare information
• Excellent written, verbal, and phone communication skills, with the ability to explain technical concepts clearly to non-technical users
• Strong troubleshooting, time management, prioritization, and multitasking capabilities in fast-paced support environments
• Independent and customer-focused, with sound technical judgment, discretion, integrity, and ownership of assigned issues
• Ability to quickly learn new hardware, applications, technologies, and products
• Proficiency with Microsoft Teams, computers, and standard office equipment
• Minimum high school diploma or equivalent
• Access to a reliable high-speed internet connection and an appropriate approved workspace

Your Daily Tasks

Technical Support

• Respond promptly to help desk tickets and phone calls from pharmacies
• Troubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipment
• Document technical support activities and maintain detailed records of all customer interactions

Customer Success

• Consult with pharmacy staff to optimize technology setups and recommend system improvements
• Provide training on software applications and hardware devices
• Deliver exceptional customer service and ensure a positive support experience for pharmacy teams
• Collaborate with technical support team members to resolve complex issues and maintain service continuity
• Identify recurring technical issues and contribute to developing long-term solutions
• Participate in regular meetings and training sessions to stay current on technical support best practices and industry trends

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.