IT / Technical Support Executive

Abotts Inc; India; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Work with global clients

Flexible remote work setup

Supportive work culture

Competitive compensation

Job summary

A technology solutions company is seeking an IT / Technical Support Executive to support day-to-day IT operations, assist in system management, and ensure smooth communication across teams. Candidates with a Bachelor’s degree in Computer Science or related field and strong technical knowledge are encouraged to apply. This full-time role is on-site in India with competitive compensation and growth opportunities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• Strong computer knowledge: Windows OS, MS Office Suite, basic networking, and troubleshooting.
• Excellent verbal and written communication skills.

Responsibilities

• Provide support for desktop, laptop, and peripheral devices.
• Assist in software installation, configuration, and troubleshooting.
• Respond to user queries via email, chat, or phone and resolve issues promptly.

Skills

Windows OS

MS Office Suite

Basic networking

Troubleshooting

Communication skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Intune

SCCM

Job description

Abotts Partners with singapore based tech giant to help migrate their public sector customer from Sybase to SQL server.

Abotts partners with NYPL to integrate with their partner libraries.

ABOTTS partners with County in Los Angeles to upgrade their court infrastructure into new technologies.

Upworks Inc partners with ABOTTS to build their Oracle Cloud Infrastructure (OCI) and migrate their custom applications to OCI.

Abotts partners with startup to manage and maintain their IT infrastructure and support SOC2 reporting.

Abotts Inc Partners with Gnorth consulting to deploy exadata and ODA for a large public sector customer.

IT / Technical Support Executive

Location: On-Site (India)
Experience: Freshers
Employment Type: Full-time

Overview

We are seeking a highly motivated professional with strong computer knowledge and excellent communication skills to join our team. The ideal candidate will support day-to-day IT operations, assist in system and software management, and coordinate with teams to ensure smooth workflow and communication.

Key Responsibilities

• Provide support for desktop, laptop, and peripheral devices.
• Assist in software installation, configuration, and troubleshooting.
• Maintain and update records of systems, users, and IT assets.
• Respond to user queries via email, chat, or phone and resolve issues promptly.
• Support onboarding and setup of new devices for employees.
• Implement and maintain IT policies, including security and compliance measures.
• Coordinate with other teams for project implementations, software updates, and deployments.
• Generate reports, track incidents, and ensure timely resolution.
• Help maintain workplace communication tools (email, messaging apps, collaborative platforms).

Required Qualification

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• Strong computer knowledge: Windows OS, MS Office Suite, basic networking, and troubleshooting.
• Familiarity with IT management tools (Intune, SCCM, device management tools) is a plus.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team environment.
• Strong organizational skills with attention to detail.
• Customer-focused mindset and proactive problem-solving skills.

Additional Requirements (Optional)

• Basic knowledge of web applications, cloud platforms, or ERP systems.
• Ability to follow IT security protocols and compliance standards.
• Comfortable coordinating across multiple teams and departments.

Why Join Abotts?

• Work with global clients and exciting web projects
• Flexible remote work setup with U.S. time zone collaboration
• Supportive, innovative, and fast-paced work culture
• Competitive compensation and growth opportunities

American Shift Requirements:

• This role requires availability for night shifts as needed to support global teams and ensure system maintenance during off-peak hours.
• Flexible to work during US time to support customers
• Flexibility in working hours and the ability to adapt to varying schedules is essential.

Note: This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties may be altered as per business needs.