IT Support Specialist

Botconsulting; Jaipur; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Health/wellness packages

Flexible work options

Job summary

BOT Consulting Private Limited in India is seeking an IT Support Specialist to manage day-to-day IT operations, workplace infrastructure, and end-user support. You will troubleshoot technical issues, maintain office IT systems, manage hardware assets, and coordinate with global IT and Information Security teams.

The role emphasizes ISO 27001 compliance, ownership, and a secure, efficient workplace technology experience, with responsibilities spanning onboarding/offboarding, CCTV and attendance

Qualifications

• Experience in IT helpdesk, system administration or desktop support (2–4 years).
• Hands-on with ISO 27001 standards, physical security controls, and asset security.
• Networking knowledge: TCP/IP, DNS, DHCP, VLANs; Windows 10/11 and macOS.
• Experience managing IT inventory, vendor quotes, and purchase requisitions.
• Strong communication and collaboration with cross-functional and international teams.

Responsibilities

• Onboarding/offboarding with ISO 27001 guidance, access provisioning and asset retrieval.
• IT helpdesk operations, attendance system management, and hardware inventory.
• Provide support for Windows, macOS, peripherals, applications, and network issues.
• Source quotations and manage hardware/software procurement lifecycle.
• Set up and troubleshoot office network, CCTV, AV equipment, and conferencing systems.

Skills

Troubleshooting

ISO 27001

Physical security

Asset management

TCP/IP

Windows/macOS

Communication

Tools

Jira Service Desk

ServiceNow

Freshservice

Job description

Bot Consulting Private Limited | Full time

BOT Consulting enables global technology leaders to build, scale, and transition high-performing Global Delivery Centers (GDCs) with speed and precision. By integrating top talent, AI-driven innovation, and a culture-first approach, we simplify global expansion into a seamless, low-risk journey. Our proprietary Build-Operate-Transfer (BOT) model ensures GDCs are rapidly operationalized, culturally aligned, and strategically positioned for long-term success.

Job Description

About BOT Consulting

BOT Consulting is a venture studio for Global Capability Centers (GCCs). We partner directly with founders and global tech leaders to co-create their engineering capability, instead of acting like a traditional outsourcing agency or third-party vendor. We help global technology firms design, scale, and ultimately own their high-performance Centers of Excellence in India.

About the Role

We are looking for an IT Support Specialist to manage day-to-day IT operations, workplace infrastructure, end-user support, and information security compliance. This role requires a hands-on professional who can troubleshoot technical issues, maintain reliable office IT systems, manage hardware assets, and coordinate with global IT and Information Security teams.

The ideal candidate will bring strong troubleshooting skills, an ownership-driven approach, and an understanding of IT security standards, particularly ISO 27001, to ensure a secure, efficient, and seamless workplace technology experience.

Key Responsibilities

1. User Onboarding, Offboarding & Security Compliance

Manage standard user onboarding and offboarding procedures in strict accordance with ISO 27001 guidelines, ensuring proper access provisioning, de-provisioning, and prompt asset retrieval.

Partner with the global GCC IT team to coordinate, provision, configure, and deploy laptops and digital tools for GCC team members.

Collaborate with the Information Security (IS) team to monitor, enforce, and audit workplace security compliance.

Maintain office CCTV compliance, ensuring continuous recording, proper camera coverage, physical security, and access control audit logs.

2. IT Operations, Helpdesk & Attendance

Manage internal IT helpdesk ticketing queues, delivering timely resolutions while adhering to strict SLA targets.

Oversee and maintain the office attendance system (biometric/access badge hardware and software integration).

Provide technical support across Windows, macOS, hardware peripherals, software applications, and network connectivity issues.

Track and manage the local hardware inventory, keeping accurate asset management records for all computers, accessories, and peripherals.

Source quotations from external vendors for laptops, IT accessories, and consumables to ensure cost-effective procurement.

Raise purchase requests (PRs) for hardware/software acquisitions and follow up through the procurement lifecycle.

4. Network & Facility IT Infrastructure

Set up, monitor, and maintain the office Wi-Fi and wired network infrastructure (routers, switches, firewalls, and access points).

Maintain and troubleshoot conference room IT infrastructure (AV equipment, video conferencing units, displays, and wireless presentation setups).

Requirements

Required Qualifications & Skills

Experience: 2–4 years of experience in IT Helpdesk, System Administration, or Desktop Support.

Standards & Security: Hands-on experience or familiarity with ISO 27001 standards, physical security controls, and asset security protocols.

Networking: Solid understanding of TCP/IP, DNS, DHCP, VLANs, Wi-Fi access points, and basic network switch/router configuration.

Operating Systems: Proficiency in deploying, configuring, and troubleshooting Windows 10/11 and macOS environments.

Asset & Procurement Management: Direct experience managing IT inventory, reviewing vendor quotes, and generating purchase requisitions.

Communication: Excellent interpersonal and written communication skills to collaborate effectively with cross-functional teams and international GCC partners.

Preferred Qualifications

Certifications such as CompTIA Network+, CompTIA A+, Microsoft Certified Modern Desktop Administrator, or ISO 27001 Foundation.

Experience with ticketing systems (e.g., Jira Service Desk, ServiceNow, Freshservice) and asset management software.

Familiarity with enterprise biometric attendance tools and CCTV hardware setup.

Signs you may be a great fit

Impact: Play a pivotal role in shaping a rapidly growing venture studio.

Culture: Thrive in a collaborative, innovative environment that values creativity and ownership.

Growth: Access professional development opportunities and mentorship.

Benefits: Competitive salary, health/wellness packages, and flexible work options.