IT Support Specialist

Cashback24x7; India; Remote; INR 450,000 - 750,000; Full time

Job summary

Cashback24x7 is seeking an IT Support Specialist for a contractor role. The position focuses on diagnosing hardware and software issues across Windows, Mac, and Linux, with emphasis on real-world troubleshooting and high-quality AI training data contributions.

Responsibilities include documenting incidents, resolutions, and steps, plus providing clear guidance to non-technical users. Remote, asynchronous collaboration is expected, with strong written and verbal communication skills required.

Qualifications

• Minimum 3 years’ experience providing Tier 2/3 IT support in diverse OS and network environments.
• Proficiency in documenting incidents and resolutions using ITSM ticketing platforms.
• Strong written and verbal communication for non-technical end users.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.

Responsibilities

• Diagnose and resolve hardware and software issues across Windows, Mac, and Linux.
• Document incident details, troubleshooting steps, and resolutions in ticket systems.
• Use networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity issues.
• Provide clear guidance to non-technical users and assist remotely.
• Contribute scenario-based examples and process documentation for AI training.
• Ensure input and feedback are well-documented for AI training and improvement.
• Collaborate asynchronously in a remote engagement model with written and verbal feedback.

Job description

Job DescriptionRole Title: IT Support SpecialistRole Type: ContractorLocation: Remotemicro1 is selecting experienced IT Support Specialists to contribute their technical expertise to an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

• Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.
• Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM).
• Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents.
• Support non-technical users by providing clear, empathetic communication and step-by-step technical guidance.
• Contribute detailed, scenario-based examples and process documentation that reflect best practices in IT support.
• Ensure all input and feedback is well-documented for AI training and continuous improvement purposes.
• Collaborate asynchronously within a remote engagement model, delivering high-quality, written and verbal feedback.

Preferred Qualifications

• Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments.
• Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
• Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
• Strong written and verbal communication skills, with a focus on supporting non-technical end users.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.
• Demonstrated ability to contribute to technical process documentation and knowledge bases.
• Proactive, detail-oriented, and comfortable participating in remote, independent project engagements.