IT Support Engineer I-End User Technology

Accelya; Kalyani Nagar; On-site; INR 300,000 - 550,000; Full time

Job summary

Accelya in India is seeking a recent graduate for Windows desktop support and IT administration. You will learn and apply core ITIL practices, manage Windows devices, and support AI-powered workplace tools.

You will work with SCCM/Intune for software deployment, administer Active Directory, and help resolve hardware, software, OS, and network issues while collaborating with IT and business stakeholders.

Qualifications

• Fresh graduates or professionals with up to 2 years in IT support, desktop support, system administration, or related technologies are welcome to apply.
• Basic understanding of Artificial Intelligence (AI) and Machine Learning (ML) concepts.
• Experience or interest in AI, ML, Generative AI, Data Analytics, Automation, Chatbot projects during graduation is desirable.
• Demonstrated ability to quickly learn and adapt to new technologies, platforms, and business applications.
• Strong understanding of Windows Operating System architecture and Windows 10/11.
• Good knowledge of file systems, folder structures, software installation methods, command-line utilities, system services, logs, and troubleshooting methodologies.
• Basic knowledge of SCCM and Intune for software deployment is desirable.
• Basic scripting and automation knowledge using PowerShell, VBScript, Batch scripting, or similar tools.
• Desire to learn scripting/automation rapidly and apply in production environments.
• Basic knowledge of ITIL processes and ITSM tools such as ServiceNow is an advantage.
• Excellent problem-solving, analytical and communication skills.

Responsibilities

• Windows Device Management: Configure and maintain Windows devices; Autopilot knowledge is a plus.
• SCCM and Intune: Use for deployment, updates, and policy enforcement.
• L1/L2 support for hardware, software, OS, and network issues; Ongoing log analysis and Event Viewer troubleshooting.
• Active Directory: Manage user accounts, group policies, and permissions.
• Documentation and reporting of IT processes, configurations, and troubleshooting steps.
• Collaborate with IT teams and business stakeholders to resolve issues within SLA.
• Ensure compliance with company policies and security standards.
• Follow ITIL and ITSM practices for incident, request, problem, and change management.

Skills

Windows OS knowledge

AI/ML basics

Scripting basics

Communication skills

Problem solving

Customer service mindset

Education

Bachelor's degree or equivalent

AI-related certifications (AI-900)

Tools

SCCM

Intune

Active Directory

PowerShell

Windows Server

Job description

Key Responsibilities

• Windows Device Management: Configure and maintain Windows devices, ensuring a thorough understanding of OS installation and upgrade processes. Knowledge of Autopilot processes is a plus.
• Software Installation and Management: Oversee software installation and updates with basic knowledge of software deployment processes and tools (SCCM/Intune).
• Technical Support: Provide L1/L2 support for hardware, software, operating systems, and network issues. Demonstrate understanding of Windows 10 and Windows 11, including log analysis and Event Viewer troubleshooting.
• Network Knowledge: Support basic network connectivity issues and troubleshoot network-related incidents.
• Windows Administration: Administer Windows environments, including user accounts, permissions, and system configurations.
• SCCM and Intune: Utilize SCCM and Intune for device management, software deployment, and policy enforcement.
• Active Directory: Support user account management, group policies, and permissions within Active Directory environments.
• AI & Automation Support: Support AI-powered workplace tools, assist with troubleshooting AI solutions, participate in testing and deployment activities, and contribute to automation initiatives.
• Documentation and Reporting: Maintain accurate documentation of IT processes, configurations, and troubleshooting procedures.
• Team Collaboration: Work closely with IT teams and business stakeholders to resolve issues within SLA and support technology initiatives.
• Compliance and Security: Ensure systems comply with company policies and security standards.
• ITIL and ITSM: Follow ITIL processes and utilize ITSM tools for incident, request, problem, and change management.

What do you need to know?

• Fresh graduates or candidates with up to 2 years of experience in IT support, desktop support, system administration, or related technologies are welcome to apply.
• Basic understanding of Artificial Intelligence (AI) and Machine Learning (ML) concepts.
• Experience working on AI, ML, Generative AI, Data Analytics, Automation, Chatbot, or related academic projects during graduation is highly desirable.
• Demonstrated ability to quickly learn and adapt to new technologies, platforms, and business applications.
• Strong understanding of Windows Operating System architecture and components, including Windows 10 and Windows 11.
• Good knowledge of file systems, folder structures, software installation methods, command-line utilities, system services, logs, and troubleshooting methodologies.
• Basic knowledge of software deployment tools such as SCCM and Intune is desirable.
• Basic knowledge of scripting and automation using PowerShell, VBScript, Batch scripting, or similar technologies.
• Ability and willingness to learn scripting and automation technologies rapidly and apply them in operational environments.
• Basic knowledge of ITIL processes and ITSM tools such as ServiceNow or ManageEngine Service Desk Plus is an advantage.
• Excellent problem-solving, analytical, and communication skills.

Critical Experience & Qualifications

• Global delivery mindset with the ability to work in diverse teams and operate with urgency.
• Superior customer service mindset and solution delivery focus.
• Strong communicator capable of engaging technical and non-technical stakeholders.
• Thirst for learning and personal development.
• Demonstrated curiosity and passion for AI, automation, and emerging technologies.
• Completion of academic projects involving AI, ML, analytics, automation, or software development is preferred.
• Knowledge of Microsoft Copilot, ChatGPT, Power Platform, or similar AI solutions is an advantage.
• BA/BS/BE/B.Tech/B.Sc./BCA or equivalent degree.
• Microsoft certifications or AI-related certifications (AI-900 or equivalent) are a plus.

Ideal Candidate Profile

• Recent graduate with strong technical fundamentals.
• Has completed academic projects involving AI, ML, automation, analytics, or software development.
• Strong understanding of Windows operating systems and end-user computing concepts.
• Possesses a growth mindset, customer service orientation, and eagerness to learn emerging technologies.
• Able to learn, adopt, and support AI-driven workplace solutions quickly.