IT Support Specialist

Poshmark

Chennai

On-site

INR 300,000 - 500,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Comprehensive global benefits

Inclusive work environment

Opportunities for career growth

Employee wellness programs

Job summary

Join a dynamic team as an IT Support Executive in a leading fashion resale marketplace. This entry-level role offers the chance to make a significant impact by providing essential support to users, managing IT assets, and ensuring smooth operations across macOS and Windows platforms. You'll be part of an innovative company that values diversity and empowers its employees to thrive. If you're excited about technology and eager to learn, this is the perfect opportunity to kickstart your career in IT support while contributing to a vibrant community.

Qualifications

1-2 years of experience in IT Support or Helpdesk role.
Strong knowledge of macOS and Windows operating systems.
Basic understanding of networking concepts.

Responsibilities

Provide first-level technical support to internal users.
Provision and configure laptops and desktops for users.
Assist users with connectivity issues and collaboration tools.

Skills

macOS

Windows

Networking Concepts

Google Workspace

Okta

Communication Skills

Problem-Solving

Education

Bachelor's Degree in IT or related field

Tools

Zoom

Slack

MS Teams

Google Meet

MDM Tools (Jamf, Intune)

IT Asset Management Tools (Snipe-IT)

Job description

2 days ago Be among the first 25 applicants

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Job Description

We are looking for a motivated and detail-oriented IT Support Executive with 1 to 2 years of experience to join our IT team. The ideal candidate will be responsible for delivering end-user support, maintaining hardware and software assets, managing user access, and contributing to smooth IT operations. Familiarity with both macOS and Windows platforms is essential.

Key Responsibilities: User Support & Helpdesk

Provide first-level technical support to internal users via ticketing systems, email, or in person
Troubleshoot hardware, software, printing, and network-related issues for macOS and Windows systems
Escalate unresolved issues to senior IT staff as needed
Maintain a customer-first attitude with prompt, courteous support

Device & Asset Management

Provision, configure, and deploy laptops, desktops, and peripherals
Maintain accurate asset inventory and tagging records
Support regular audits of IT equipment and assist with asset recovery during offboarding

Onboarding / Offboarding

Set up user accounts, email IDs, and access rights for new joiners using tools like Okta, Google Workspace, etc.
Install and configure required applications on new devices
Ensure proper collection and deactivation of IT assets during employee offboarding
Remove user access across systems and ensure data backup/retention compliance

Access Provisioning & De-provisioning

Grant access to tools, folders, and systems based on predefined access policies
Perform regular audits to verify correct access levels
Support password resets, MFA setup, and account recovery as needed

System & Platform Support

Support installation, updates, and troubleshooting of macOS and Windows operating systems
Perform basic configuration of system preferences, applications, and user profiles
Ensure endpoint security software is running and updated

Network & Collaboration Tools

Assist users with connectivity issues (Wi-Fi, VPN, basic LAN problems)
Provide support for conferencing and communication tools like Zoom, Slack, MS Teams, Google Meet, etc.

Documentation & Knowledge Base

Maintain records of resolved incidents and recurring problems
Contribute to internal knowledge base articles and IT guides for common issues
Update SOPs related to onboarding, access, and troubleshooting

Required Skills & Qualifications

0–2 years of experience in an IT Support or Helpdesk role
Working knowledge of both macOS and Windows operating systems
Basic understanding of networking concepts (IP, DNS, DHCP)
Familiarity with identity and access tools like Google Workspace, Okta
Strong communication and interpersonal skills
A proactive approach to problem-solving and willingness to learn

Nice To Have (Good Bonus Skills)

Exposure to MDM tools like Jamf, Intune, or Kandji
Basic scripting (Bash, PowerShell) or automation experience
Experience with IT asset management tools (e.g., Snipe-IT)

About Us

Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com, and for company news, visit newsroom.poshmark.com.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

View Poshmark's Job Applicant Privacy Policy here.

Seniority level