IT Support / Service Desk Analyst

Interscripts, Inc.; Hyderabad; On-site; INR 391,000 - 781,000; Full time

Job summary

InterScripts Kondapur, Hyderabad, India, seeks a skilled IT Support / Service Desk Analyst to deliver end-user technical assistance for desktops, laptops, printers, and mobile devices with strong Windows and Microsoft Office skills. Onsite work environment with a focus on fast resolution and customer satisfaction.

The role requires proactive troubleshooting, clear communication, and thorough documentation of incidents and requests, supporting a busy service desk in a growing IT services company.

Qualifications

• 3+ years of IT Support/Service Desk experience.
• Strong knowledge of Windows operating systems and Microsoft Office products.
• Experience with ticketing systems and IT support processes.

Responsibilities

• Provide first-level and second-level end-user support.
• Troubleshoot hardware, software, and system issues.
• Support desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer systems and applications.
• Provide support for Microsoft Office products including Outlook, Excel, Word, and Teams.
• Manage and resolve tickets through the service desk system.
• Diagnose and elevate complex technical issues when required.
• Assist users with account setup, password resets, and access-related issues.
• Perform system updates, software installations, and basic network troubleshooting.
• Maintain accurate documentation of incidents, requests, and resolutions.
• Ensure timely response and resolution to support requests while maintaining high customer satisfaction.

Skills

Customer focus

Windows OS

Microsoft Office

Troubleshooting

Ticketing systems

Communication

Multitasking

Tools

Active Directory

Office 365

Remote support tools

Job description

Kondapur, Hyderabad, India

InterScripts is a Information Technology business based in Chantilly,VA and established in 2017 providing technology and platform enabled servicesand solutions. Historically, we have enabled our customers to realize the mostvalue from their technology and resources through our Managed Services, Archival Solution, EHR,ERP, Advisory, Virtual Care, Technology, Application Development, andCybersecurity services.

In addition, InterScripts has substantial experience inproviding Technology and Platform Enabled solutions to commercial, publicsector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for ourclients’ application modernization efforts, custom development, support,operations, and MSP projects.

Job Description

IT Support / Service Desk Analyst

Employment Type: Full-Time

Work Mode: Onsite

Job Summary:

We are seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Kondapur, Hyderabad. The ideal candidate will have experience providing technical support for desktop systems, laptops, mobile devices, hardware, software, and Microsoft Office products.

This role requires strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving technical issues in a fast-paced environment.

Key Responsibilities:

• Provide first-level and second-level technical support for end users
  
• Troubleshoot and resolve hardware, software, and system-related issues
  
• Support desktop computers, laptops, printers, and mobile devices
  
• Install, configure, and maintain computer systems and applications
  
• Provide support for Microsoft Office products including Outlook, Excel, Word, and Teams
  
• Manage and resolve tickets through the service desk/ticketing system
  
• Diagnose and elevate complex technical issues when required
  
• Assist users with account setup, password resets, and access-related issues
  
• Perform system updates, software installations, and basic network troubleshooting
  
• Maintain accurate documentation of incidents, requests, and resolutions
  
• Ensure timely response and resolution to support requests while maintaining high customer satisfaction
  

Requirements

• 3+ years of experience in IT Support, Service Desk, or Help Desk roles
  
• Experience supporting desktops, laptops, mobile devices, and related hardware
  
• Strong knowledge of Windows operating systems and Microsoft Office products
  
• Experience with troubleshooting hardware and software issues
  
• Familiarity with ticketing systems and IT support processes
  
• Strong analytical and problem-solving skills
  
• Good written and verbal English communication skills
  
• Ability to work independently and manage multiple tasks effectively
  

Preferred Qualifications

• Experience with Active Directory, Office 365, or Microsoft environments
  
• Basic understanding of networking concepts and remote support tools
  
• Exposure to ITIL processes or service management practices
  
• Experience supporting users in enterprise environments
  

Soft Skills

• Excellent communication and interpersonal skills
  
• Detail-oriented and organized
  
• Ability to work under pressure in fast-paced environments
  
• Team player with a proactive attitude
  
• Strong time-management and multitasking abilities