IT Support Engineer

metyisag; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Metyis is seeking an IT Support Engineer to join our Gurgaon team. You will provide hands-on support for laptops, mobile devices, meeting rooms, and workplace tech, while troubleshooting issues across hardware and software.

You will deploy and manage Windows and macOS devices, support Microsoft 365, and collaborate with teams across Europe and India. This role is office-based, with a Monday–Friday schedule.

Qualifications

• 7+ years of hands-on IT and workplace support experience.
• Experience supporting Windows and macOS environments.
• Fluent in English with strong customer-focused communication.

Responsibilities

• IT Support & Operations: provide hands-on support for laptops, mobile devices, meeting rooms, and workplace technologies.
• Troubleshoot hardware, software, Microsoft 365, connectivity issues.
• Serve as the primary IT contact for the Gurgaon, India office.
• Support employee onboarding and offboarding processes.
• Office-based role: Mon to Fri schedule.

Skills

IT Support

Windows/macOS

Microsoft 365

English

Networking

AV Technologies

Mobile Device Mgmt

Customer Focus

Proactive

Tools

Intune

Windows 11

macOS

Entra ID

Exchange Online

Teams

SharePoint

OneDrive

Job description

Metyis is growing! We are looking for an IT Support Engineer with 7+ years of relevant experience for a full-time position to join our Enabling Function team in Gurgaon.

Who we are

The next step of your career starts here, where you can bring your own unique mix of skills and perspectives to a fast-growing team.

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities.

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer

• Opportunity to accelerate the pace of digitalization & ecommerce growth through advanced technology, business intelligence and analytics.

• Driving high-impact insights enhancing decision making across the entire organization.

• Driving brand equity and digital sales through enhanced digital experiences.

• Interaction with senior business and ecommerce leaders on regular basis to drive their business towards impactful change.

• Become part of a fast growing international and diverse team.

What you will do

IT Support & Operations:

Provide hands‑on support for laptops, mobile devices, meeting rooms, and workplace technologies.

Troubleshoot hardware, software, Microsoft 365, connectivity issues, etc.

You would be the primary IT contact for Gurgaon, India office.

Support employee onboarding and offboarding processes.

This is a work from office role – Mon to Friday office role.

Modern Workplace Management:

Deploy and manage Windows and macOS devices using Microsoft Intune and Autopilot.

Support mobile device management for iOS and Android.

Manage hardware lifecycle activities, including repairs, replacements, and warranties.

Innovation & Collaboration:

Support Microsoft 365, Teams Rooms, and collaboration technologies.

Contribute to workplace modernization, automation, cloud, and security initiatives.

Create and maintain technical documentation and knowledge articles.

Collaborate with colleagues and technology partners across Europe and India.

What you will bring

Technical Experience:

• 7+ years of hands on experience in IT and Workplace Support.

• Experience supporting Windows and macOS environments.

• Familiarity with Microsoft 365 and modern cloud-based workplace technologies.

• Hands on experience with several of the following:

  • Microsoft Intune

  • Windows 11 and macOS

  • Microsoft Entra ID

  • Exchange Online

  • Microsoft Teams

  • Microsoft 365 applications

  • OneDrive and SharePoint

  • iOS and Android device management

  • Networking and Wi‑Fi troubleshooting

  • Meeting room and AV technologies

Personal Qualities:

• Customer-focused with strong and positive communication skills.

• Proactive, solution-oriented, and eager to learn.

• Able to work independently and take ownership.

• Fluent in English.

We are united by our differences

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.