IT Support Engineer

SynapseIndia (Events); Dadri; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

On-site Noida SEZ

Yearly appraisals

Medical Insurance

Accidental Insurance

No night shifts

Healthy work culture

Job summary

SynapseIndia is a software development company with over 26 years of experience, featuring development offices in India and the USA. Our Noida SEZ office is a 10-minute walk from the nearest metro station.

A position for IT Support Engineer with 3+ years of experience is open to provide end-user technical support and desktop/network maintenance. The role involves monitoring helpdesk tickets, configuring Windows and Mac systems, managing Microsoft 365 and AD, and ensuring security and continuity

Qualifications

• 3+ years of IT support experience.
• Proficient in handling hardware, software, and network issues.
• Experience with Windows and Mac systems, and Microsoft 365 administration.

Responsibilities

• Monitor and respond to IT support emails and helpdesk tickets with timely updates.
• Provide end-user technical support for hardware, software, and network issues.
• Configure and maintain Windows PCs, Mac systems, OS updates, data backups, and hardware diagnostics.
• Install, configure, update, and troubleshoot Microsoft Office and organization-approved software.
• Monitor and troubleshoot LAN connectivity and overall network performance.
• Coordinate with vendors, service providers, and OEM support for warranty and repairs.
• Regularly monitor IT assets and ensure security and availability of systems.
• Coordinate with ISPs for connectivity, bandwidth upgrades, and outages.
• Administer Active Directory and Microsoft 365 user accounts and permissions.
• Maintain inventory and lifecycle management of IT assets.
• Perform preventive maintenance and security patch management.
• Support onboarding and offboarding activities, including account provisioning.
• Ensure compliance with IT security policies and procedures.
• Escalate complex issues to senior team members.

Tools

Windows OS

MacOS

Microsoft 365

Active Directory

VPN

RDP

LAN

Asset management software

Job description

SynapseIndia is a software development company with over 26 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us?

• Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
• Global Presence: As a multinational corporation, we have clients and employees across the globe.
• Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
• Timely Salaries: We have consistently paid salaries on time since our inception.
• Job Stability: Despite market fluctuations, we have not had to lay off employees.
• Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
• Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
• Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
• We prioritize the job security of all our employees.
• We celebrate all festivals with enthusiasm and joy.
• Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
• We recognize and reward top performers on a monthly basis for their outstanding contributions.
• We provide Accidental and Medical Insurance to our employees.

Who are we looking for?

Designation : IT Support Engineer

Experience Range : 3+ years

What is the work?

• Monitor and respond to multiple IT support email accounts and helpdesk tickets throughout the working day, ensuring timely resolution, regular updates, and effective user communication.
• Provide end-user technical support for hardware, software, and network-related issues, including laptops, desktops, VPN, RDP, Microsoft 365, email, printers, internet connectivity, and website-related problems.
• Configure, install, maintain, troubleshoot, and upgrade Windows PCs, Mac mini, and MacBook systems, including operating system installation, iOS/macOS updates, data backup, restoration, and hardware diagnostics.
• Install, configure, update, and troubleshoot business applications and software, including Microsoft Office, Microsoft 365, mobile applications, and other organization-approved software.
• Monitor and troubleshoot network infrastructure, including LAN connectivity, VLAN configuration, network loops, switch ports, internet connectivity, and overall network performance.
• Coordinate with hardware vendors, service providers, and OEM support teams for warranty claims, repairs, replacements, and issue resolution.
• Regularly monitor and manage all IT assets and infrastructure, ensuring optimal performance, security, and availability of systems across the organization.
• Coordinate with Internet Service Providers (ISPs) for internet connectivity, leased line management, bandwidth upgrades, and outage resolution.
• Administer and maintain Microsoft Active Directory, user accounts, access permissions, and Microsoft 365 administration.
• Maintain accurate inventory and lifecycle management of all IT assets, both physically and through asset management software.
• Perform routine preventive maintenance, health checks, system updates, and security patch management to minimize downtime and ensure business continuity.
• Support new employee onboarding and employee offboarding activities, including system setup, account creation, access provisioning, and asset allocation/recovery.
• Ensure compliance with organizational IT security policies, backup procedures, and standard operating processes.
• Escalate complex technical issues to senior team members whenever required and track them until successful resolution.