IT Support Engineer

IDEMIA; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

IDEMIA in Noida NSEZ seeks an IT Support Engineer to handle end-point, network and server support, install and configure Windows OS, and manage AD/DNS/DHCP with WSUS and backup solutions. The role includes L1/L2 ticket handling, coordination with vendors, IT asset management, and user training within a security-conscious environment.

Candidate should have 4–6 years of experience, Bachelor’s IT degree, and relevant certifications or equivalent experience.

Qualifications

• Bachelor’s degree /Diploma in IT/ equivalent.
• 4-6 years of relevant IT experience.
• End point, Network and Server level support experience.
• MCSE and/or VMware certification preferred.
• Document and resolve Level 1 IT tickets in a timely manner.
• Manage IT assets and access in line with security standards.
• Provide training to end users and transfer knowledge to team.

Responsibilities

• Support end points including hardware and software.
• Install, make changes and repair of basic & industrial computer hardware.
• Administration of AD/DNS/DHCP/FS/SFTP/proxy
• Windows client & servers OS installation and configuration
• L1 support of VMware and Windows environment
• Configuration & implementation of WSUS servers, Patch Management, deployment and end-to-end server/client troubleshooting
• Regular Server/storage hardware level support and coordination with OEM
• L1 support on network Switches/Firewalls, configuration and troubleshooting
• Supporting, configuring and maintaining Antivirus solutions for servers and endpoints
• Basic knowledge of Veeam backup or other backup solutions

Skills

End point support

Network support

Server support

MCSE

VMware Certification

Documentation

Customer communication

IT asset management

Security/compliance

Training end users

Education

Bachelor’s degree in IT

Tools

Active Directory

DNS

DHCP

WSUS

Veeam Backup

Job description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting‑edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service‑level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

We are hiring for an IT Support Engineer based at NSEZ, Noida.

• Support end points including hardware and software
• Install, make changes and repair of basic & industrial computer hardware
• Administration of AD/ DNS / DHCP / FS / SFTP/proxy
• Windows client & servers OS installation and configuration
• L1 support of VMware and windows environment
• Configuration & implementation of WSUS servers, Patch Management, deployment and end to end troubleshooting of servers as well client.
• Regular Server /storage Hardware level support and coordination with OEM
• L1 support on network Switches /Firewalls, configuration and troubleshooting.
• Supporting , configuring and maintaining Antivirus solution server & end points
• basic knowledge of Veeam backup or other backup solution

To succeed in the above mission, you will need to have following skills/experience:

• Bachelor’s degree /Diploma in IT/ equivalent
• Relevant Experience – 4-6 years
• Good understanding & experience of end point support , Network & server level supports
• Preferred - Microsoft Certification (MCSE)/Vmware Certified or equivalent certification in relevant programs desired
• Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
• Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
• Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
• Manages IT assets (computer and communications equipment, servers, and licenses)
• Manages and coordinates access to IT tools while ensuring compliance with security standards
• Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
• Manages complex and major issues and tasks
• Proposes and implements improvement ideas
• Provides training to end users and transfers knowledge to other IT members
• Works with full autonomy