IT Support Engineer

IDEMIA Group; Chhalera; On-site; INR 600,000 - 900,000; Full time

Job summary

IDEMIA Group is looking for an IT Support Engineer based in NSEZ, Noida. This role involves supporting and maintaining IT infrastructure, addressing end-user IT issues in alignment with service-level agreements and collaborating with technical teams for optimum customer satisfaction.

The ideal candidate will hold a Bachelor’s degree in IT and possess 4-6 years of relevant experience, along with skills in end point and network support. You will manage IT assets and are expected to provide training to users.

Qualifications

• 4-6 years of relevant experience.
• Good understanding of end point support.
• Experience in network and server level supports.

Responsibilities

• Support and maintain IT infrastructure and end points.
• Configuration and troubleshooting of networks.
• Documenting IT needs and solutions.

Skills

End point support

Network support

Server level support

IT asset management

Veeam backup basics

Education

Bachelor’s degree / Diploma in IT

Tools

Microsoft Certification (MCSE)

VMware Certified

Job description

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

IT Support Engineer based at NSEZ, Noida.

• Support end points including hardware and software
• Install, make changes and repair of basic & industrial computer hardware
• Administration of AD/ DNS / DHCP / FS / SFTP/proxy
• Windows client & server OS installation and configuration
• L1 support of VMware and Windows environment
• Configuration & implementation of WSUS servers, Patch Management, deployment and end-to-end troubleshooting of servers as well as client
• Regular Server /storage Hardware level support and coordination with OEM
• L1 support on network Switches /Firewalls, configuration and troubleshooting
• Supporting, configuring and maintaining Antivirus solution server & end points
• Basic knowledge of Veeam backup or other backup solution

Qualifications

To succeed in the above mission, you will need to have the following skills & experience:

• Bachelor’s degree / Diploma in IT / equivalent
• Relevant Experience – 4-6 years
• Good understanding & experience of end point support, Network & server level supports
• Preferred - Microsoft Certification (MCSE) / VMware Certified or equivalent certification in relevant programs desired
• Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
• Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
• Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
• Manages IT assets (computer and communications equipment, servers, and licenses)
• Manages and coordinates access to IT tools while ensuring compliance with security standards
• Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
• Manages complex and major issues and tasks
• Proposes and implements improvement ideas
• Provides training to end users and transfers knowledge to other IT members
• Works with full autonomy