IT Support Engineer

Navan; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Navan in Bengaluru seeks an IT Support Engineer to provide end-user support on-site five days a week, helping with hardware, software, and network issues across the office.

You will onboard new hires, manage SaaS tools, handle A/V setups, and participate in on-call rotations while ensuring security and policy compliance.

Qualifications

• 4+ years of experience in a customer-facing IT Support function.
• 4+ years of experience in administration of SaaS tools (Okta, Google Workspace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki).
• Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices.
• Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices.
• Strong A/V & Video Conferencing setup and troubleshooting experience.
• Proven ability as an IT Specialist in a fast-paced and corporate environment.
• Ability to lift and carry items weighing 10-50 pounds.
• Bachelor’s degree in Information Technology or any Computer-related degree is a huge plus

Responsibilities

• Provide onsite and remote IT support for end users through ticketing system, walkups, or remote desktop tools.
• Lead onboarding logistics and IT training for new hires.
• Manage hardware/software inventory and asset tracking.
• Support SaaS applications, operating systems, and security updates; assist with software licensing.
• Manage user accounts, access, and authentication.
• Troubleshoot network connectivity, VPN, and Wi-Fi issues.
• Document support tickets, resolutions, and inventory; create knowledge base articles.
• Enforce IT policies and data privacy compliance.
• Support local A/V operations and All Hands events.
• Provide white-glove IT support to executives and participate in on-call rotation.

Skills

Customer-facing IT support

Onboarding

Documentation

On-call rotation

Vendor coordination

Education

Bachelor's degree in IT or related field

Tools

Okta

Google Workspace

Slack

Atlassian

Zoom

Jamf

Intune

Cisco Meraki

Job description

Navan is seeking an IT Support Engineer for our Bangalore, India office. This is an on‑site position requiring five days a week in the office. The primary responsibilities include providing technical support to end‑users in the Bangalore office and to all Navan users globally. This fast‑paced role involves a variety of tasks, from onboarding new hires and troubleshooting user issues to providing hands‑on support for all IT‑supported equipment and functions.

What You’ll Do:

• Desktop Support: Provide onsite and remote support for all IT‑related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
• Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
• Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
• Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
• User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication
• Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi‑Fi connections
• Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
• IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
• Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
• Support local A/V Operations
• Support Company All Hands events, as well as any ad‑hoc local All Hands events
• Provide white glove support to C‑level executives
• Participate in an on‑call rotation schedule for IT Support and monitoring/alerting activities, which involve after‑office hours and weekends
• Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
• Assist IT leadership and other IT cross‑functional teams with project‑level deliverables

What We’re Looking For:

• Focus on the customer: As an IT Support Engineer, you are expected to be knowledgeable of customers’ business and requests and use the information to drive higher levels of service and customer satisfaction. You establish and maintain strong effective relationships and partnerships with customers through trust and respect
• Communicate with Candor: Thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas. You are able to make decisions using objective criteria such as data or well‑reasoned pros/cons. You have a cooperative demeanor and mutual respect for others. You can maintain confidentiality when required
• 4+ years of experience in a customer‑facing IT Support function
• 4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
• Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
• Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
• Strong A/V & Video Conferencing setup and troubleshooting experience
• Proven ability as an IT Specialist in a fast‑paced and corporate environment
• Ability to lift and carry items weighing 10-50 pounds
• Bachelor’s degree in Information Technology or any Computer‑related degree is a huge plus