IT Support Associate - Level II

Cummins; Pithampur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Cummins in India seeks an IT Production Support professional to ensure the availability and reliability of IT resources for end users under moderate supervision. You will collaborate with Manufacturing, Engineering and Operations teams to keep systems running smoothly and aligned with business needs.

The role focuses on supporting Oracle and plant systems, performing advanced troubleshooting, handling incident management, and contributing to digitalization and Industry 4.0 initiatives across

Qualifications

• High school diploma or equivalent required.
• Industry training or certification preferred.
• Experience or exposure to IT support and manufacturing systems is a plus.

Responsibilities

• Provide IT production support for assigned area(s) per documented processes.
• Diagnose and solve IT hardware or software issues with direction.
• Install, configure, or disposition IT hardware and applications as needed.
• Use Incident Management system to log actions and requests from end users.
• Provide one-on-one training on IT support processes and tools.
• Assist with additional IT responsibilities as assigned.
• Familiar with SLA / Operational Level Agreements between IT services.
• Provide advanced troubleshooting and root cause analysis for complex issues.
• Act as primary support resource for Manufacturing IT applications such as Oracle, SFS.
• Support system integrations, upgrades, patches, and data migration.
• Perform SQL-based data analysis and troubleshooting.
• Support digitalization and Industry 4.0 initiatives across manufacturing operations.
• Assist in implementing machine connectivity, OPC communication, and shop-floor automation.
• Support traceability, production monitoring, and analytics systems.
• Lead small-to-medium IT projects and enhancement initiatives.
• Identify automation opportunities and implement process improvements.
• Coordinate testing, UAT, deployment, and post-implementation support.
• Monitor and manage IT incidents, recurring issues, and problem management.
• Ensure compliance with IT standards, cybersecurity, backups, and change control.
• Maintain system documentation and knowledge articles.
• Partner with Manufacturing, Engineering, Quality, Supply Chain, and Operations teams.
• Coordinate with vendors, GCC teams, and third-party support organizations.

Skills

Advanced troubleshooting

Root cause analysis

SQL data analysis

Collaboration

Communication

Incident Management

Education

High school diploma or equivalent

Industry training or certification preferred

Tools

Oracle

SFS

Job description

Job Summary

Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision. Must work collaboratively with others.

Key Responsibilities

Performs IT production support for assigned area(s) according to documented processes. Diagnose and problem solve issues with IT hardware or software components with direction. May require ability to install, configure, or disposition IT hardware and/or application issues. Troubleshoots assigned issues per department standards and escalates if unable to resolve. Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Provides one-on-one training for less experienced associates on IT support processes and tools. Assists with additional IT responsibilities as assigned. Is familiar with SLA / Operational Level Agreements between other IT Services Provided.

• Provide advanced troubleshooting and root cause analysis for complex application, hardware, and infrastructure issues.
• Act as the primary support resource for Manufacturing IT applications such as Oracle, SFS, and other plant systems.
• Support system integrations, upgrades, patches, and data migration activities.
• Perform SQL-based data analysis and troubleshooting.
• Support digitalization and Industry 4. 0 initiatives across manufacturing operations.
• Assist in implementing machine connectivity, OPC communication, and shop-floor automation solutions.
• Support traceability, production monitoring, and manufacturing analytics systems.
• Lead small-to-medium IT projects and enhancement initiatives.
• Identify automation opportunities and implement process improvements to improve operational efficiency.
• Coordinate testing, UAT, deployment, and post-implementation support activities.
• Monitor and manage IT incidents, recurring issues, and problem management activities.
• Ensure compliance with IT standards, cybersecurity requirements, backup procedures, and change management processes.
• Maintain system documentation, support procedures, and knowledge articles.
• Partner with Manufacturing, Engineering, Quality, Supply Chain, and Operations teams to understand business requirements and deliver technology solutions.
• Coordinate with vendors, GCC teams, and third-party support organizations for issue resolution and project execution.

Competencies

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

Disclaimer

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.