IT Support Associate - Level II

Cummins Inc

Maharashtra

On-site

INR 600,000 - 1,000,000

Full time

14 days+

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Job summary

Cummins Inc. is seeking an IT Production Support professional to ensure the effective, efficient, and accurate availability of IT resources for end users under moderate supervision.

The role requires collaboration with cross-functional teams and a focus on incident management, documentation, and continuous improvement. You will provide L1 support for DELMIA Apriso, SCADA, Ignition, and Packship applications, troubleshoot production-critical issues, and assist with IT operations within a

Qualifications

High school diploma or equivalent required; relevant industry training or certifications preferred.
Experience at least some work experience or intermediate knowledge.
Knowledge of IT production support and incident management processes.

Responsibilities

Provide L1 support for DELMIA Apriso, SCADA, Ignition, Packship applications.
Troubleshoot production-critical application, SQL, network and shop-floor device issues.
Support printers, Zebra scanners, HHTs and production workstations.
Monitor and troubleshoot Oracle ERP–MES–SCADA interfaces.
Support application testing, deployments, incident analysis and documentation.
Coordinate with Production, Engineering, Automation and IT teams to minimize downtime.
Support Industry 4.0, traceability and manufacturing digitalization initiatives.

Skills

SQL basics

Windows troubleshooting

Networking basics

Troubleshooting

Documentation

Manufacturing support

MES concepts

Oracle ERP fundamentals

Education

High school diploma

Tools

DELMIA Apriso

Ignition

PowerApps/PowerBI

ERP–MES–SCADA integration

Packship

Zebra devices

Job description

GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)

Job Summary:

Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.Must work collaboratively with others.

Key Responsibilities:

Performs IT production support for assigned area(s) according to documented processes.Diagnose and problem solve issues with IT hardware or software components with direction.May require ability to install, configure, or disposition IT hardware and/or application issues.Troubleshoots assigned issues per department standards and escalates if unable to resolve.Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.Provides one-on-one training for less experienced associates on IT support processes and tools.Assists with additional IT responsibilities as assigned.Is familiar with SLA / Operational Level Agreements between other IT Services Provided.

Competencies:

Technical Acumen - Demonstrates broad and adaptable technical expertise to ensure reliable IT service delivery, support, and administration across diverse environments, including enterprise, cybersecurity, and operational technology domains.

Process Management and Optimization - Designs, refines, and automates IT operations processes to improve efficiency, consistency, service quality, security, and cost effectiveness across diverse environments.

Service Quality and Reliability - Ensures IT services consistently meet performance, availability, and user satisfaction expectations by proactively maintaining service integrity, minimizing disruptions, and driving continuous improvement through collaboration, cost-effective practices, and operational excellence.

Risk Management - Proactively identifies, assesses, and mitigates risks to IT services, data, and operations by applying structured controls and communication strategies to strengthen resilience, ensure compliance, and reduce business impact through structured controls, cost-aware decision-making, and communication strategies.

Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve reliability, and prevent recurrence.

Standardization and Documentation - Creates and maintains clear, accessible documentation and standardized procedures to ensure consistent practices, traceability, and knowledge sharing across IT environments.

Reporting and Analytics - Uses data and reporting tools to monitor, analyze, and improve IT operational performance, enabling proactive decision-making, compliance, and service excellence across enterprise and local environments.

Demonstrating Domain Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.

Vendor Engagement and Management - Builds and maintains effective relationships with external vendors to ensure IT services, tools, and support meet business needs.

Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.

Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.

Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust.

Education, Licenses, Certifications:

High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

Job Responsibilities:

Provide L1 support for DELMIA Apriso, SCADA, Ignition, Packship applications.

Troubleshoot production-critical application, SQL, network and shop-floor device issues.

Support printers, Zebra scanners, HHTs and production workstations .

Monitor and troubleshoot Oracle ERP–MES–SCADA interfaces

Support application testing, deployments, incident analysis and documentation.

Coordinate with Production, Engineering, Automation and IT teams to minimize production downtime.

Support Industry 4.0, traceability and manufacturing digitalization initiatives.

Technical Skills Required: