IT Support

Radiant; New Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Radiant Info Solutions is seeking a Technical L1 Support Executive to support Microsoft 365 licensing, handle migrations, and provide technical support. The ideal candidate should have 1-2 years of experience in Microsoft 365 support, migration, and troubleshooting, alongside skills in PowerShell and strong analytical abilities. Responsibilities include assisting clients with licenses and migrations from various platforms to Microsoft 365, as well as providing technical support on associated applications. Join us in a fast-paced, client-focused environment.

Qualifications

• 1-2 years of experience in Microsoft 365 support, migrations, and troubleshooting.
• Strong understanding of Microsoft 365 licensing models.
• Experience migrating data from third-party platforms to Microsoft 365.

Responsibilities

• Provide guidance on various Microsoft 365 licensing plans.
• Assist in the migration of email, files, and applications to Microsoft 365.
• Provide first-level support for Microsoft 365 applications.

Skills

Microsoft 365 support

Technical troubleshooting

PowerShell scripting

Analytical problem-solving

Tools

Microsoft Admin Center

Exchange Online

OneDrive

Teams

Job description

Technical L1 Support Executive – Microsoft 365 and Migration

Join our Team as a Technical L1 Support Executive – Microsoft 365 and Migration

Radiant Info Solutions is looking for a Technical L1 Support Engineer with expertise in Microsoft 365, licensing, and migration to join our team. The ideal candidate will have a solid understanding of Microsoft licensing packages and be proficient in handling migrations from legacy systems or third-party services to Microsoft 365. This position offers a great opportunity for individuals passionate about Microsoft technologies and looking to develop their skills in a fast-paced, client-focused environment.

You will play an important role in ensuring the seamless migration of clients’ data and services to Microsoft 365, while providing exceptional technical support and guidance to both internal teams and end-users.

Key Responsibilities

Microsoft 365 Licensing and Packages:

• Provide guidance and support on various Microsoft 365 licensing plans and packages (e.g., Microsoft 365 Business, Enterprise, Education).
• Help customers understand the different licensing options, benefits, and limitations based on their business needs.
• Assist in the correct application of licenses during the migration process.

Migration to Microsoft 365:

• Assist in the migration of email, files, and applications from various platforms (e.g., G Suite, on-premise Exchange, other third-party services) to Microsoft 365.
• Support customers in setting up their Microsoft 365 tenant and ensuring smooth data transfer while minimizing downtime.

Technical Support:

• Provide first-level support for Microsoft 365 applications, including Exchange, Outlook, Teams, SharePoint, OneDrive, and other associated services.
• Troubleshoot common issues during and after the migration process, including login issues, data transfer errors, and service disruptions.

Training and Documentation:

• Provide training and user guides for clients on Microsoft 365 products, ensuring they are effectively using the features available to them.
• Document common issues and solutions for internal knowledge bases and customer reference.

Qualifications and Skills

Technical Experience:

• 1-2 years of experience in Microsoft 365 support, migrations, and troubleshooting.
• Strong understanding of Microsoft 365 licensing models (e.g., Business, Enterprise, and Education).
• Experience migrating email, data, and services from third-party platforms (e.g., Google Workspace, Exchange Server, etc.) to Microsoft 365.

Licensing Knowledge:

• In-depth knowledge of Microsoft 365 licenses and packages, including understanding licensing models, user licenses, add-ons, and feature sets.
• Ability to assist clients with licensing audits, recommendations, and optimal configurations based on their needs.

Technical Skills:

• Familiarity with PowerShell scripting for basic Microsoft 365 tasks (preferred).
• Experience with Microsoft 365 tools such as the Admin Center, Exchange Online, OneDrive, and Teams.

Problem‑Solving Skills:

• Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.

Radiant Info Solutions is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and encourage individuals from diverse backgrounds to apply.