IT Supply Chain Support Associate (Biceps / EXE / OMS / SWAT)

Techprojects; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Techprojects is seeking an IT Supply Chain Support Associate to provide operational, technical, and business process support for supply chain applications across a global organization. The role collaborates with stakeholders, IT teams, vendors, and end users to ensure reliable operation of systems supporting procurement, planning, inventory, warehousing, logistics, and order fulfillment.

The ideal candidate combines strong customer service skills with problem-solving abilities and knowledge of

Responsibilities

• Provide Level 2 support for supply chain applications, including EXE, BICEPS, PROMPT, GWR/ MDM, OMS, TMS, SWAT, GR Billing.
• Investigate, troubleshoot, and resolve application issues impacting supply chain operations.
• Monitor system performance and proactively identify potential disruptions affecting business processes.
• Coordinate issue resolution with internal IT teams, vendors, and business stakeholders.
• Document incidents, root causes, and resolutions within the IT service management platform.
• Deliver professional, responsive, and customer-focused support to employees across multiple countries and cultures.
• Communicate technical information in a clear and understandable manner to both technical and non-technical users.
• Build positive relationships with stakeholders and maintain a high level of customer satisfaction.
• Support onboarding activities by provisioning systems, accounts, and equipment for new employees.
• Collaborate with multinational IT teams, vendors and support teams.
• Work closely with Business Analysts, Developers, Functional Leads, and Supply Chain stakeholders.
• Participate in cross-functional projects supporting digital transformation and operational excellence initiatives.
• Foster an environment of inclusion, respect, and knowledge sharing within diverse teams.
• Support global operational needs across multiple time zones when required.
• Follow ITIL-based incident, problems, change, and release management processes.
• Ensure compliance with data governance, cybersecurity, audit, and regulatory requirements.
• Maintain accurate documentation of processes, configurations, and support procedures.
• Adhere to company policies regarding data privacy and information security.

Job description

Job Description: IT Supply Chain Support Associate

Job Summary

The IT Supply Chain Support Associate provides operational, technical, and business process support for supply chain applications and related technologies across a global organization. Working within a multicultural and multinational team, this role partners with business stakeholders, IT teams, vendors, and end users to ensure the reliable operation of supply chain systems supporting procurement, planning, inventory management, warehousing, logistics, and order fulfillment.

The ideal candidate combines strong customer service skills with technical problem-solving abilities, business process knowledge, and a collaborative mindset to support continuous improvement across global supply chain operations.

Key Responsibilities

Application & System Support

• Provide Level 2 support for supply chain applications, including EXE, BICEPS, PROMPT, GWR/ MDM, OMS, TMS, SWAT, GR Billing.
• Investigate, troubleshoot, and resolve application issues impacting supply chain operations.
• Monitor system performance and proactively identify potential disruptions affecting business processes.
• Coordinate issue resolution with internal IT teams, vendors, and business stakeholders.
• Document incidents, root causes, and resolutions within the IT service management platform.

Customer Service & User Experience

• Deliver professional, responsive, and customer-focused support to employees across multiple countries and cultures.
• Communicate technical information in a clear and understandable manner to both technical and non-technical users.
• Build positive relationships with stakeholders and maintain a high level of customer satisfaction.
• Support onboarding activities by provisioning systems, accounts, and equipment for new employees.

Global Team Collaboration

• Collaborate with multinational IT teams, vendors and support teams.
• Work closely with Business Analysts, Developers, Functional Leads, and Supply Chain stakeholders.
• Participate in cross-functional projects supporting digital transformation and operational excellence initiatives.
• Foster an environment of inclusion, respect, and knowledge sharing within diverse teams.
• Support global operational needs across multiple time zones when required.

Compliance & Governance

• Follow ITIL-based incident, problems, change, and release management processes.
• Ensure compliance with data governance, cybersecurity, audit, and regulatory requirements.
• Maintain accurate documentation of processes, configurations, and support procedures.
• Adhere to company policies regarding data privacy and information security.