IT Service Manager

Innocode Ventures; Mumbai; Hybrid; INR 300,000 - 450,000; Full time

Job summary

Innocode Ventures in Mumbai seeks a proactive IT service delivery specialist to manage support teams, enforce SLAs, and drive continuous improvement. The role collaborates with cross-functional stakeholders to ship high-quality outcomes.

The ideal candidate has 1-2 years of experience in ITSM, strong leadership skills, and hands-on involvement in process documentation, hiring support, and customer-facing activities within a hybrid work setup.

Qualifications

• Experience with IT service management practices.
• Understanding of SLAs, incidents, and change processes.
• Strong people and process leadership skills.

Responsibilities

• Own key deliverables for the support team in Mumbai.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

ITSM

SLAs

Process

Leadership

Job description

Manage IT service delivery, SLAs, and continuous improvement for support teams.

Responsibilities

• Own key deliverables for the support team in Mumbai.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements

• Experience with IT service management practices
• Understanding of SLAs, incidents, and change processes
• Strong people and process leadership skills

Skills

ITSM

SLAs

Process

Leadership

Job Overview

Salary Range

Work Mode

Hybrid

Mix of office and remote work

Location

Experience

1-2 years

Employment Type

Full-time

Posting Date

January 9, 2026