IT Service Desk Technician

Amoli Talents; Bengaluru; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Amoli Talents in Bengaluru, India, is seeking an experienced IT Desktop Support professional to handle incidents and service requests across Windows desktops and mobile devices, coordinating via ticketing tools and Teams.

The role requires 7–10 years in desktop support, strong troubleshooting and communication, and willingness to work shifts aligned with U.S. business hours; the candidate will mentor junior engineers and support security and access management procedures.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or a related field.
• 7-10 years of experience in desktop support or IT service desk operations.
• Minimum 5 years of experience with Windows 10/11 and desktop software installation.
• Knowledge of ticketing tools, incident management, and SLA processes.
• Strong communication, troubleshooting, and multitasking skills.
• Willingness to work shifts aligned with U.S. business hours.

Responsibilities

• Handle IT incidents and service requests through ticketing tools, phone, email, and Teams.
• Troubleshoot desktop hardware, software, applications, and end-user devices remotely.
• Resolve complex technical issues and guide junior support engineers.
• Install, configure, and maintain Windows 10/11 systems and desktop applications.
• Configure and support iOS and Android devices.
• Analyze recurring issues, document solutions, and maintain technical knowledge resources.
• Support IT projects and follow security and access management procedures.

Skills

Communication skills

Troubleshooting

Multitasking

Shift work

Education

Bachelor's degree in IT/CS/Engineering

Tools

Ticketing tools

Job description

Roles Responsibilities

• Handle IT incidents and service requests through ticketing tools, phone, email, and Teams.
• Troubleshoot desktop hardware, software, applications, and end-user devices remotely.
• Resolve complex technical issues and guide junior support engineers.
• Install, configure, and maintain Windows 10/11 systems and desktop applications.
• Configure and support iOS and Android devices.
• Analyze recurring issues, document solutions, and maintain technical knowledge resources.
• Support IT projects and follow security and access management procedures.

Required skills

• Bachelors degree in IT, Computer Science, Engineering, or a related field.
• 7-10 years of experience in desktop support or IT service desk operations.
• Minimum 5 years of experience with Windows 10/11 and desktop software installation.
• Knowledge of ticketing tools, incident management, and SLA processes.
• Strong communication, troubleshooting, and multitasking skills.
• Willingness to work shifts aligned with U.S. business hours.