IT Service Desk Analyst I

eInfochips; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

eInfochips in Bengaluru, India is seeking an IT Service Desk Analyst I to be the first point of contact for end users, resolving basic hardware, software and network issues.

The role emphasizes remote support across phone, screen sharing, live chat and email, with supervision and adherence to established procedures.

Qualifications

• Four-year degree required for candidate.
• Ability to follow established procedures with supervision.
• Experience in help desk or IT support beneficial.

Responsibilities

• Handle initial inquiries and basic hardware, software or network issues.
• Provide remote support via phone, screen sharing, chat and email.
• Escalate complex problems to appropriate teams as needed.

Skills

Customer support

Remote support

Phone support

Live chat

Education

Bachelor's degree

Tools

Screen sharing

Remote control

Email support

Job description

Position: IT Service Desk Analyst I

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

What You ll Be Doing

A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.

A help desk analyst spends most of the day performing remote support. This can take several forms:

• Over-the-phone support
• Screen sharing or remote control
• Live chat support
• Email support

What We Are Looking For

• Typically requires a 4 year degree and 4+ years of experience.
• Has no discretion to vary from established procedures
• Has no related work experience or has work experience but requires formal training in theories/concepts in own function
• Works under close supervision

Location: Bangalore, India

Time Type: Full time

Job Category: Information Technology

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.