IT Service Desk Analyst I

Arrow Electronics; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Arrow Electronics in Bengaluru is seeking an IT Service Desk Analyst I to handle first-line support for end users, addressing simple hardware, software and network issues primarily through remote assistance.

The role involves phone, screen sharing, live chat and email support, following established procedures under close supervision to ensure timely incident resolution and accurate ticketing.

Qualifications

• Typically requires a 4 year degree and 4+ years of experience.
• Must follow established procedures with limited discretion.

Responsibilities

• Provide over-the-phone support for end users.
• Perform screen sharing or remote control to troubleshoot.
• Offer live chat support to resolve issues efficiently.
• Respond to email queries and track incidents in the ticketing system.

Skills

Remote support

Phone support

Education

Bachelor's degree

Job description

## IT Service Desk Analyst IApply: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC: Full time: Posted Yesterday: R248612# **Position:**IT Service Desk Analyst I# **Job Description:****IT Service Desk Analyst I**Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. **What You’ll Be Doing**A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: • Over-the-phone support • Screen sharing or remote control • Live chat support • Email support **What We Are Looking For**• Typically requires a 4 year degree and 4+ years of experience.• Has no discretion to vary from established procedures • Has no related work experience or has work experience but requires formal training in theories/concepts in own function • Works under close supervision **About Arrow****Arrow Electronics**, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.For more job opportunities, please visit https://careers.arrow.com/us/en. # **Location:**IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC# **Time Type:**Full time# # **Job Category:**Information Technology